Otitoloju Olatawura
Rosedale
Summary
Accomplished, motivated and bilingual with a solid history in customer service and relations. Creative and often recognized as a result-oriented and solution-focused individual. Motivated and innovative leader with strong organizational skills and the ability to prioritize effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Care Professional
American Express, AMEX
01.2023 - Current
- Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results.
- Achieved higher sales conversion rates by upselling products and services based on individual customer needs.
- Participated in ongoing professional development opportunities to continuously enhance customer care skills and knowledge.
- Handled escalated calls with professionalism and diplomacy, working towards resolutions that satisfied both customers and the company's interests.
Airport Operations
Jet Blue Airways Corporation
03.2022 - 12.2022
- To provide award winning customer service to Customers in the airport
- Check-in and verify Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed
Passenger Service Agent
Swissport International Ltd.
11.2021 - 03.2022
- To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned
Event Manager
Sanya Palatial Inc.
03.2020 - 11.2021
Security Guard
Maximum Security & Investigations
12.2019 - 12.2020
Manager/Security Guard
Rochdale Early Advantage Charter School
05.2017 - 06.2020
Manager
Spirt of Carmine
10.2016 - 05.2017
Education
Bachelor of Laws (LLB Hons) -
University of Nigeria
Nsukka01.2006
OND Public Administration -
Plateau State Polytechnic
Barkin Ladi, Jos01.1999
Skills
- Customer Service/Relations
- Client/Vendor Relations
- Property Management
- Workforce Planning
- Passenger Communication
Certification
- Security Guard License (8 & 16 hours Certificates), New York State Department of Licensing Services, 10/01/19
- Certification in Bartending & Mixologist, American Bartending School, 03/01/18
Timeline
Customer Care Professional
American Express, AMEX
01.2023 - Current
Airport Operations
Jet Blue Airways Corporation
03.2022 - 12.2022
Passenger Service Agent
Swissport International Ltd.
11.2021 - 03.2022
Event Manager
Sanya Palatial Inc.
03.2020 - 11.2021
Security Guard
Maximum Security & Investigations
12.2019 - 12.2020
Manager/Security Guard
Rochdale Early Advantage Charter School
05.2017 - 06.2020
Manager
Spirt of Carmine
10.2016 - 05.2017
Bachelor of Laws (LLB Hons) -
University of Nigeria
OND Public Administration -
Plateau State Polytechnic
- Security Guard License (8 & 16 hours Certificates), New York State Department of Licensing Services, 10/01/19
- Certification in Bartending & Mixologist, American Bartending School, 03/01/18
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