Ottisey Smith
Orange,TX
Summary
Currently completing the Adjuster Pro Property and Casualty Claims program. Detail oriented and brings 7+ years of combined experience in administrative support, customer service, Claims processing, and veterinary medicine. Skilled at handling high-volume workloads while maintaining accuracy, empathy, and efficiency in fast-paced environments.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Kidz World
Kidz World Learning Center
Bridge City, TX
03.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed and implemented age-appropriate lesson plans to promote cognitive and social development.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
Veterinary Technician / Lead Receptionist
Neighborhood Veterinary Centers
08.2020 - 07.2026
- Serve as Treatment Technician in a high-volume emergency and critical care unit
- Completed Customer Service Representative (CSR) training to support front desk operations and client communication
- Reviewed patient histories, treatment plans, and medical documentation for completeness and accuracy
- Maintained detailed medical records and coordinated communication between clients and veterinary staff
- Managed inventory and resolved medication and supply discrepancies
- Assisted veterinarians during examinations and surgeries, maintaining sterile environments.
- Administered medications, monitored patient vitals, and performed diagnostic testing
- Balanced multiple priorities while maintaining accuracy and compassionate service under pressure
Front Desk Receptionist
Groves Veterinary Clinic
08.2023 - 11.2024
- Entered and maintained accurate patient medical records and clinic documentation
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Triaged incoming patients to determine urgency and communicate information to medical staff
- Coordinated billing, payments, appointment confirmations, and check-in/check-out processes
- Educated clients on clinic services, wellness plans, and pet care recommendations
- Managed appointment scheduling and client communications to enhance operational efficiency.
Claims Adjuster
Healthy Paws Pet Insurance
08.2022 - 01.2023
- Reviewed pet insurance claims to determine approval or denial based on policy coverage and supporting documentation
- Verified veterinary medical records, treatment plans, invoices, and eligibility requirements
- Contacted veterinary clinics to obtain missing records and clarify claim details
- Maintained accurate claim documentation and ensured timely processing of claims
- Assisted policyholders with claim status updates and claim-related questions while providing professional customer support
- Worked efficiently in a fast-paced remote claims environment while meeting accuracy standards
Veterinary Technician
Bridge City Animal Hospital
04.2017 - 01.2020
- Assisted veterinarians with exams, procedures, and daily patient care
- Administered medications and vaccinations while monitoring patient responses
- Supported scheduling, front desk operations, and client communication
- Maintained accurate patient records and treatment documentation
- Trained kennel staff on animal handling procedures and clinic protocols
Education
High School Diploma -
Lumberton High School
Lumberton, TX05.2013
Skills
- Pet Insurance Claims Processing
- Customer Service
- Self Motivated
- Administrative
- Microsoft Office & Google Workspace
- Multitasking & Time Management
- Claims Documentation & Data Entry
- Medical Record Review & Verification
- Coverage Eligibility Determination
- Appointment Scheduling & Coordination
- Policy & Treatment Review
- Emergency & Critical Care Support
- Veterinary Terminology & Procedures
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
Texas All Lines Adjuster License Course - In Progress
Languages
English
Full Professional
Timeline
Kidz World
Kidz World Learning Center
03.2026 - Current
Front Desk Receptionist
Groves Veterinary Clinic
08.2023 - 11.2024
Claims Adjuster
Healthy Paws Pet Insurance
08.2022 - 01.2023
Veterinary Technician / Lead Receptionist
Neighborhood Veterinary Centers
08.2020 - 07.2026
Veterinary Technician
Bridge City Animal Hospital
04.2017 - 01.2020
High School Diploma -
Lumberton High School
Awards
Employee of the Month — Neighborhood Veterinary Centers (October 2022), Employee of the Quarter — Bridge City Animal Hospital (August 2017)