Tamara Gamboa
Summary
To obtain a position in which effective communication skills (English and Spanish), attention to detail, and the ability to work independently, as well as in a team environment, will be an asset to the company.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Dog Groomer
Petsmart
01.2024 - Current
- As a certified Dog groomer, I have acquired the ability to work independently with different breeds of all ages and sizes
- My duties and skills consist of bathing, brushing, trimming, cleaning, styling, advising, managing appointments and supporting anxious or unsettled pets
Professional Dog Bather
PetSmart
07.2023 - 01.2024
- As a professional dog bather I check in my clients that have been scheduled with me for the day, go over questions that are required for them in order to receive service from us
- I discuss what service they booked online and do a hands-on pet assessment to make sure skin, coat, ears, nails and teeth are in good shape to be able to service the client accordingly
- I then have the owner sign the paper of questions that I ask at check in and if all is well, and they have their rabies vaccination up to date, I start the service
- Depending on the dog size, age and behavior, it usually takes two to three hours
- We then finish up and call owner for pickup
- I also am constantly cleaning and sanitizing my station and preparing for the next client
- Update clients account and put any notes about the pet
Receptionist
Fenton River Veterinary Hospital
08.2022 - 05.2023
- Answer phone calls on a multi-line phone system and check for voice mails
- Schedule and confirm appointments
- Follow up on client's status the day after their appointment
- Print out after hours call list and check hospital phone to call back client's that have called the on call Dr to follow-up if the Dr didn't see them to see if they still need to come in for an appointment
- Check emails daily and respond to them accordingly
- Check patient's in and out, bring them to the room and schedule any follow-up appointments
- Daily Documentation on any conversations made with owners
- Take payments and apply them appropriately to each account
PetsHotel Associate
PetSmart
11.2021 - 08.2022
- Bring dogs back to their assigned kennel as they check in
- Write down all of dogs belongings and food on their service card
- Start bringing dogs who are assigned to camp according to size
- Print lunch labels out and prepare meals and distribute to correct kennel number
- Take dogs out of camp when it is time to bring them back to their assigned kennels for lunch
- Take dogs that are boarding out individually to camp rooms and let them have their playtime
- Bring other dogs back into camp when it is time for the afternoon
- Go around kennels picking up dishes and recording how much dog ate on their service card as well as how many times they went to the bathroom and what they did
- Get dogs ready to go home when their ready to check out and bring them to pet parent
Receptionist
Emily Eye Care LLC
11.2019 - 03.2020
- Greeted patients, checked them in and went over necessary paperwork
- Scanned documents such as paperwork and insurance cards
- Scheduled appointments for new and existing patients
- Dispensed glasses and contacts to patients and collected payment
- Processed end of day payments
Receptionist
David E. Palozej Eyecare & Associates
07.2016 - 11.2019
- Greeted patients, check patients in and out
- Go over paperwork and review any new information with patients
- Answer telephone
- Pull and prep files for the following day
- Verify insurances
- Collect co-pays and process payments
- Data entry, faxing, making copies, calling in prescriptions for patients and process end of day with all payments
- Assist in dispensing of glasses and contacts
- Assist with any billing questions and resolving any issues
- Write out prescriptions for glasses and contacts
Medical Biller
Visual Perceptions LLC
01.2014 - 12.2016
- Processed claims including claim corrections and A/R work
- Put in checks and applied them to proper insurances
- Communicated with insurance companies on billing issues
- Handled collections on unpaid accounts
- Identified and resolved patient billing complaints
- Evaluated patients financial status and established budget payment plans
- Followed and reported status of delinquent accounts
Receptionist
Anne Miller Real Estate
01.2010 - 12.2014
- Greeted clients as they entered the office and made sure their needs were met
- Supported internal Realtors by translating information for Spanish speaking clients, preparing files, scanning documents and preparing mass mailings of marketing material
- Scheduled and coordinated appointments to view property for internal and external Realtors, as well as homeowners
- Screened incoming calls, provided customer service, and transferred delegated calls as needed
- Heavy phone and public contact
Migrant Recruiter
Hartford Public Schools
01.2004 - 12.2005
- Recruited qualified families for the Migrant Program
- Kept track of family statuses
- Created and maintained records of individual families
- Performed home visits, contacted clients, files and performed data entry
- Translated Spanish and English
Administrative Assistant
Home Investment Realty
01.2003 - 12.2004
- Assisted Broker with listings
- Translated and communicated information to/from clients
- Performed data entry, filing and general office duties (including running office errands)
Case Manager/Coordinator
Panda Home Health Care Agency
01.2001 - 12.2003
- Coordinated healthcare services for the elderly
- Represented the agency in company commercial and healthcare functions
- Interviewed, hired and placed employees
- Also performed scheduling, filing, data entry and receptionist duties
- Attended healthcare workshops
- Performed home assessments
- Assisted with payroll preparations, monthly evaluation reports and daily reports
- Heavy phone and public contact
Paraprofessional
Kids Academy Day Care
01.2000 - 12.2001
- Assisted teacher with daily activities, maintained daily statuses and communicated them to parents
- Assisted with daily planning
- Maintained a fun and safe environment for children (ages 18 months to 5 years)
Education
Pet Stylist - Dog Grooming
Petsmart Grooming Academy
Enfield, CT01.2024
High School -
Northwest Catholic Hight School
01.2000
Skills
- Proficient Computer Skills
- Patient Interaction Skills
- Patient Appointment Coordination
- Microsoft Office Proficiency
- Pet Handling Expertise
- Insurance Eligibility Verification
- Patient Scheduling Coordination
- Bilingual Translation
- Language Interpretation
- Elderly Care Expertise
- Electronic Healthcare Record Maintenance Expertise
- Reception Management
- Medical Records
- Spanish Proficiency
- Compassionate Pet Handling Expertise
- Insurance Claims Processing
- Professional Pet Grooming
- Pet Care
Additional Information
I have experience with several computer software such as SAM, MLS, Officemate, Revolution, Ezy Vet and Prism.
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Certified Pet Stylist
Languages
Spanish
Native or Bilingual
Timeline
Dog Groomer
Petsmart
01.2024 - Current
Professional Dog Bather
PetSmart
07.2023 - 01.2024
Receptionist
Fenton River Veterinary Hospital
08.2022 - 05.2023
PetsHotel Associate
PetSmart
11.2021 - 08.2022
Receptionist
Emily Eye Care LLC
11.2019 - 03.2020
Receptionist
David E. Palozej Eyecare & Associates
07.2016 - 11.2019
Medical Biller
Visual Perceptions LLC
01.2014 - 12.2016
Receptionist
Anne Miller Real Estate
01.2010 - 12.2014
Migrant Recruiter
Hartford Public Schools
01.2004 - 12.2005
Administrative Assistant
Home Investment Realty
01.2003 - 12.2004
Case Manager/Coordinator
Panda Home Health Care Agency
01.2001 - 12.2003
Paraprofessional
Kids Academy Day Care
01.2000 - 12.2001
High School -
Northwest Catholic Hight School
Pet Stylist - Dog Grooming
Petsmart Grooming Academy