Ottis Glass Jr
Bowling Green
Summary
With over two decades at Glass Contracting Services LLC, I spearheaded operations, significantly enhancing customer satisfaction through strategic planning and quality assurance management. My expertise in project management and effective relationship building, coupled with a knack for process optimization, drove substantial business growth. Proficient in both technical and interpersonal skills, I excel in fostering team productivity and client loyalty.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Owner/Operator/Telecommunications Technician
Glass Contracting Services LLC
10.2001 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- For 24 years I have helped run many projects in the telecommunication industry.
- I have performed new build and preventive maintenance on various projects. Including coax systems and fiber optic systems.
- I have maintenanced many various types of equipment, using various types of electronic equipment to do so.
- I have performed coaxial maintenance and splicing, and ingress mitigation.
- I have also installed and performed maintenance on power supply systems.
- I have performed fiber optic maintenance, new build splicing, and bi-directional testing.
- Improved team productivity by introducing innovative project management tools and techniques.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Provided on-the-job training to newly hired workers and team members.
Education
High School Diploma -
Warren East High School
Bowling Green, KY05-1993
Skills
- Operational Efficiency in Small Business
- Effective Relationship Management
- Proficient Verbal and Written Communication
- Project management
- Strategic planning
- Project estimating
- Employee development
- Quality Assurance Management
- Process optimization
- Detail-Oriented Approach
- Collaborative Leadership Skills
- Product Quality Assessment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match4-day work weekStock Options / Equity / Profit SharingQuote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Owner/Operator/Telecommunications Technician
Glass Contracting Services LLC
10.2001 - Current
High School Diploma -
Warren East High School
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