Ouafae Karmoum
Raleigh,NC
Summary
* Enthusiastic Teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers, and administration. Creates, monitors and sustains disciplined school culture of high academic and behavioral standards.
* Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Teacher
KinderCare Learning Centers
Raleigh, NC
10.2023 - Current
- Maintained a safe and orderly learning environment for all students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Provided individualized instruction to meet the needs of all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Organized parent conferences throughout the year to discuss student progress.
Event Coordinator
The Blue Window LLC
Raleigh, NC
10.2022 - 09.2023
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Developed event themes and concepts to ensure successful execution of events.
- Coordinated vendors, timelines and budgets for events.
- Obtained permits from fire and health departments to erect displays and exhibits and serve food at events.
Customer Service
Whole Food Market
Raleigh, NC
03.2019 - 05.2022
- Developed customer service procedures, policies and standards for customer service department.
- Developed customer service standards and trained personnel in customer service procedures.
- Trained new customer service representatives on product knowledge and customer service techniques.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Answered incoming calls and provided customer service.
- Provided excellent customer service during every journey.
- Resolved customer service issues promptly and courteously.
- Provided customer service and resolved customer complaints.
- Greeted customers and provided exceptional customer service.
Education
GED -
Wake Technical Community College
Raleigh, NC11-2023
Skills
- Curriculum Implementation
- Group Instruction
- Classroom Instruction
- Small Group Instruction
- Complaint resolution
- Product Knowledge
- Data Entry
- Inbound and Outbound Calling
- Follow-up skills
- Order Fulfillment
- Calendaring
- Microsoft PowerPoint
- Conflict Resolution
- Microsoft Excel
- Staff Training
- Typing proficiency
- Grammar
- Order Processing
- Microsoft Outlook
- Retail sales customer service
- Computer Proficiency
- Coordination
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Full Professional
French
Professional
Timeline
Teacher
KinderCare Learning Centers
10.2023 - Current
Event Coordinator
The Blue Window LLC
10.2022 - 09.2023
Customer Service
Whole Food Market
03.2019 - 05.2022
GED -
Wake Technical Community College
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