OUMAIMA EL BEKRI
FL
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
6
6
Languages
1
1
Certification
9
9
years of professional experience
Work History
Medical Assistant/Receptionist
Hospital gastro
, FL
05.2026 - Current
- Assisted gastroenterology patients during check-in, and ensured a smooth and welcoming experience at the hospital front desk.
- Coordinated appointments and referral requests for hospital gastro providers.
- Facilitated communication by answering phone calls and relaying messages between patients and hospital gastro teams.
- Managed medical records by filing, retrieving, scanning, copying, and faxing documents requested by physicians and staff, ensuring timely access to patient information.
- Maintained confidentiality of patient information according to HIPAA guidelines.
Sales Associate
THE HOME DEPOT
Ocala, Florida
10.2025 - 06.2026
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted home improvement customers with product selection and purchase decisions.
- Answered product questions using Home Depot policies and store knowledge.
- Received and displayed product shipments on store retail shelves upon delivery.
- Attended weekly team meetings to review performance goals and objectives.
International Customer Service Manager
Airbnb
REMOTE, Morocco
03.2018 - 09.2025
- Partnered with operations leaders to improve Airbnb service processes and escalation handling.
- Coordinated cross-functional teams to resolve customer cases and service gaps.
- Managed host service escalations involving policy, payment, and reservation issues.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Supported team during busy periods by handling various responsibilities; during peak periods and employee absences.
Criminal Court Clerk
Court
MEKNES, MOROCCO
03.2021 - 04.2025
- Managed criminal case files and court records for courtroom operations.
- Prepared subpoenas, warrants, and notices for judicial review.
- Processed filings, motions, and exhibits using court document systems.
- Filed legal documents in accordance with established protocols and regulations.
- Coordinated witness testimony at trial by ensuring that each party was present at the scheduled time.
- Provided clerical support during arraignments, plea negotiations and sentencing hearings.
Junior Lawyer
Law office
MEKNES, MOROCCO
03.2020 - 03.2025
- Advised clients on contract negotiations, dispute resolutions, and identification of legal risks.
- Reviewed case files, evidence, and legal documents for accuracy.
- Researched legal developments to inform strategies for current and future cases.
- Assisted in preparing witnesses for trial by providing guidance on testimony techniques and strategies.
- Updated management on case progress through regular status reports, ensuring timely decision-making.
Education
Data Analytics - Data Analytics
IBM
New York, NY02-2026
Artificial Intelligence - Artificial Intelligence
IBM
New York, NY11-2024
2030 Agenda - 2030 Agenda For Sustainable Development And Gender
UN WOMEN
USA07-2023
Project Management Pro - Project Management Professional
INTERNATIONAL BUSINESS MACHINES
New York, NY04-2023
Microsoft Senior Expert - Microsoft
Microsoft
United States Of America03-2023
M.D. - PRIVATE CRIMINAL LAW
FSJES LAW UNIVERSTY
MOROCCO07-2022
High School Diploma -
ALAZHAR HIGH SCHOOL
MOROCCO07-2017
Skills
- Data analysis
- Machine learning
- Data visualization
- Microsoft Excel
- Project management
- Client communication
- Corporate transactions
- Criminal law
- Legal research
- Legal software proficiency
Languages
English
Full Professional
Spanish
Professional
French
Native/ Bilingual
Arabic
Native/ Bilingual
German
Limited
Italian
Limited
Certification
- MICROSOFT EXPERT SENIOR
- UN WOMEN: The 2030 Agenda For Sustainable Development and Gender Equality
- IBM Data Analytics Professional Certificate
- IBM Project Management Professional Certificate
- Florida Driver's License
- Languages Certifications
Accomplishments
- Reward of the best Customer service / The Home Depot
- Top performer / Sales
- Best management reward 2024 / AIRBNB
Timeline
Medical Assistant/Receptionist
Hospital gastro
05.2026 - Current
Sales Associate
THE HOME DEPOT
10.2025 - 06.2026
Criminal Court Clerk
Court
03.2021 - 04.2025
Junior Lawyer
Law office
03.2020 - 03.2025
International Customer Service Manager
Airbnb
03.2018 - 09.2025
Data Analytics - Data Analytics
IBM
Artificial Intelligence - Artificial Intelligence
IBM
2030 Agenda - 2030 Agenda For Sustainable Development And Gender
UN WOMEN
Project Management Pro - Project Management Professional
INTERNATIONAL BUSINESS MACHINES
Microsoft Senior Expert - Microsoft
Microsoft
M.D. - PRIVATE CRIMINAL LAW
FSJES LAW UNIVERSTY
High School Diploma -
ALAZHAR HIGH SCHOOL