Oumaima Elkirami
Manlius,NY
Summary
A dedicated, customer relations individual with an ability to effectively multi task in a fast paced environment looking to obtain a challenging position in Medical Billing, Phlebotomy ,or Customer Service by which I can develop my knowledge and skills, enhance my capabilities, and further my growth within the company.
Overview
15
15
years of professional experience
Work History
Customer Service Supervisor
GAT Ground Airline Support
Syracuse, New York
06.2021 - 03.2022
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Customer Service Representative
United Ground Express
Syracuse, NY
08.2019 - 09.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service
Wegmans Dewitt
Syracuse, NY
03.2014 - 04.2021
- Kept high average of performance evaluations.
Medical Biller
North America Partners in Anesthesia
Syracuse, NY
02.2018 - 08.2019
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Prepared billing statements for patients and verified correct diagnostic coding.
Work Study Student
Onondaga Community College
Onondaga, New York
02.2016 - 05.2017
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Managed supplies, processed new orders and maintained inventory organization for team.
Volunteer
Central Park Rehabilitation and Nursing Center
05.2015 - 08.2016
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Assisted with special events or programs.
Mentor
Onondaga Community College
Onondaga, New York
01.2014 - 03.2015
- Completed 200 Hours with ESL students at Onondaga, , Fall
Education
Bachelor of Science - Health Care Administration
Grand Canyon University
Phoenix, AZ10.2021
Workforce Development
Onondaga Community College
Syracuse, NY12.2017
Associate of Science - Liberal Arts and Sciences: Math and Science
Onondaga Community College
Syracuse, NY10.2017
Certificate in Phlebotomy
Onondaga Community College
Syracuse, NY10.2017
High School Diploma -
Fayetteville-Manlius High School
Manlius, NY06.2014
Skills
- Career Planning Presentations
- Career Event Planning
- Student Performance Evaluation
- Behavior Counseling
- Capable of Microsoft Word, Excel, Sheets and Powerpoint
- Fluent in Arabic Language
Timeline
Customer Service Supervisor
GAT Ground Airline Support
06.2021 - 03.2022
Customer Service Representative
United Ground Express
08.2019 - 09.2021
Medical Biller
North America Partners in Anesthesia
02.2018 - 08.2019
Work Study Student
Onondaga Community College
02.2016 - 05.2017
Volunteer
Central Park Rehabilitation and Nursing Center
05.2015 - 08.2016
Customer Service
Wegmans Dewitt
03.2014 - 04.2021
Mentor
Onondaga Community College
01.2014 - 03.2015
Bachelor of Science - Health Care Administration
Grand Canyon University
Workforce Development
Onondaga Community College
Associate of Science - Liberal Arts and Sciences: Math and Science
Onondaga Community College
Certificate in Phlebotomy
Onondaga Community College
High School Diploma -
Fayetteville-Manlius High School
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