Oumou BA
Columbus,Ohio
Summary
Reliable, Friendly and organized administrative professional with strong customer service, front desk, and office support experience. Skilled with computers, scheduling, and helping visitors feel welcomed. Looking for a front desk or administrative role where I can support daily operations and keep things running smoothly.
Overview
6
6
years of professional experience
Work History
Customer Service Assistant
Allied Universal
Columbus, Ohio
04.2022 - 11.2025
- Checked in visitors, issued badges, and maintained accurate log entries.
- Handled questions, calls, and reports in a calm and professional manner.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Monitored CCTV systems to ensure safety and security of premises.
Customer Service
PLS Check Cashing
Columbus, Ohio
01.2020 - 02.2022
- Helped customers process payments, money transfers, and account questions.
- Worked on a computer daily to enter information accurately.
- Supported customers who needed help understanding forms or transactions.
Administrative Assistant
OSU
Columbus, Ohio
02.2020 - 11.2021
- Greeted students, staff, and visitors and helped them find the right office or information.
- Answered phones, scheduled appointments, and assisted with daily office tasks.
- Managed documents, scanned files, and organized records.
- Updated contact lists regularly when changes occur in employee status or contact information.
Education
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Columbus State Community College
Columbus, OhioSkills
- Front desk service
- Computer & data entry
- Scheduling & phones
- Technical support
- Administrative and office support
- Security monitoring
- Bilingual communication
- 4 Language fluency
Timeline
Customer Service Assistant
Allied Universal
04.2022 - 11.2025
Administrative Assistant
OSU
02.2020 - 11.2021
Customer Service
PLS Check Cashing
01.2020 - 02.2022
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Columbus State Community College