Ourath Lun
SAN DIEGO,California
Summary
Dynamic manager with expertise in team leadership, project management, and performance evaluations. Proven track record of driving process improvements and enhancing customer satisfaction.
Overview
23
23
years of professional experience
Work History
Manager
Grounded 4 Life Autoworke
7895 Convoy Ct San Diego Ca 92111
11.2012 - 02.2025
- Directed daily operations to enhance workflow efficiency and productivity.
- Mentored team members to foster skill development and improve performance standards.
- Implemented process improvements that streamlined service delivery and reduced turnaround times.
- Managed resource allocation effectively, optimizing labor and material costs across projects.
- Analyzed operational metrics to identify trends and inform strategic decision-making processes.
- Coordinated staff training programs, contributing to continuous professional development within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Inspection Technician
Eurodrip U.S.A
7545 Carroll Rd San Diego 92121
01.2008 - 10.2012
- Conducted thorough inspections of irrigation systems to ensure compliance with industry standards.
- Utilized precision measurement tools to assess product quality and functionality.
- Collaborated with production teams to identify and resolve quality control issues promptly.
- Developed inspection protocols that improved overall workflow efficiency and accuracy.
- Trained new technicians on inspection procedures and safety protocols, fostering team skill development.
- Reviewed production activities and documentation to check conformance to optimal procedures.
- Analyzed repeated malfunctions and deviations to trace root causes and assist with preventive measures.
- Inspected various units using instruments and proper techniques for reliable results.
Body Artist
Collision Auto Body and Paint
4252 40th St San Diego Ca 92115
01.2002 - 12.2007
- Executed detailed paint applications to achieve high-quality finishes on various vehicle models.
- Collaborated with team members to optimize repair workflows and enhance overall efficiency.
- Mentored junior body artists, providing training on techniques and best practices in bodywork.
- Implemented quality control processes to ensure consistency in repairs and customer satisfaction.
- Utilized advanced welding techniques to restore structural integrity of vehicles.
- Applied refinishing techniques for optimal paint matching and surface quality.
- Collaborated with team members to streamline workflow and improve repair turnaround times.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Communicated effectively with customers regarding repair processes and estimated timelines.
- Maintained tools and equipment, ensuring compliance with safety standards and operational readiness.
Education
High School Diploma -
Hoover High
San Diego, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Documentation and reporting
- Relationship building
- Project management
- Workforce management
- Performance evaluations
- Key performance indicators
- Data analysis
Timeline
Manager
Grounded 4 Life Autoworke
11.2012 - 02.2025
Inspection Technician
Eurodrip U.S.A
01.2008 - 10.2012
Body Artist
Collision Auto Body and Paint
01.2002 - 12.2007
High School Diploma -
Hoover High