Ourryon Thornton

•Handling incoming inquiries, complaints, and requests from customers.

•Resolving customer issues promptly and effectively to prevent customer attrition.

• Provide information about products or services and promoting upgrades or additional services to existing customers

•Performed general office duties such as filing, data entry, organizing documents.

• Implemented incentive programs designed to motivate Sales Representatives.
• Handle order processing, documentation, and follow-up on post-sale activities such as delivery, invoicing, and customer service issues.
• Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
• Resolved customer complaints in a professional manner while remaining empathetic to their concerns.

• Monitored call queues in order to prioritize incoming calls by urgency or importance level.
• Processed orders, forms, applications, and requests accurately and efficiently.
• Maintained detailed records of customer interactions and transactions for future reference.
• Assisted customers with navigating the company's website to locate desired information or items for purchase.