Summary
Overview
Work History
Education
Skills
References
Timeline
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Ousman Touray

Cincinnati

Summary

Dynamic E-Commerce Supervisor at Kroger with a proven track record in employee training and team leadership. Expert in inventory management and safety compliance, successfully enhancing operational efficiency. Recognized for resolving customer inquiries effectively, fostering a motivated team, and maintaining high performance standards. Committed to driving results and improving workplace productivity.

Overview

7
7
years of professional experience

Work History

E-Commerence Supervisor

Kroger
Cincinnati
01.2024 - Current
  • Supervised daily store operations and ensured compliance with company policies.
  • Trained and mentored new employees on customer service and operational procedures.
  • Coordinated inventory management, including stock replenishment and product rotation.
  • Managed scheduling for staff to optimize coverage during peak hours.
  • Enforced safety standards and procedures among team members and customers.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Collaborated with management to improve workflow efficiency across departments.
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Delivery Driver

Watsons
Cincinnati
03.2022 - 12.2024
  • Safely and securely deliver furniture into customers homes
  • One of the top delivery drivers within the company with a less than 7% complaint/damage rate.
  • Delivered packages efficiently to residential and commercial locations.
  • Planned and optimized delivery routes for timely arrivals.
  • Maintained vehicle cleanliness and performed routine inspections.
  • Communicated with dispatch regarding delivery updates and issues.
  • Collected signatures and verified package contents upon delivery.
  • Assisted in training new drivers on company procedures.
  • Managed delivery schedules to meet customer expectations consistently.

Night Auditor

Renaissance Hotel
Cincinnati
03.2021 - 03.2022
  • In charge of night shift audits and operations
  • Effectively deal with guests and associates in a positive manner.
  • Managed nightly financial audits and reconciled discrepancies in guest accounts.
  • Processed guest check-ins and check-outs efficiently during late hours.
  • Handled cash transactions and prepared daily cash reports for management review.
  • Assisted guests with inquiries and resolved issues to enhance their experience.
  • Coordinated with housekeeping to ensure room readiness for incoming guests.
  • Maintained accurate records of occupancy rates and reported findings to management.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.

FedEX Delivery

FedEx
Cincinnati
10.2020 - 03.2021
  • Loading and unloading my truck
  • Properly deliver packages to their destination safely and efficiently
  • Scanning and logging packages for customers.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.

Truck Driver

1-800- Got -Junk
Cincinnati
05.2018 - 08.2020
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Communicated effectively with dispatch regarding route changes and delays.
  • Adhered to traffic laws and regulations for safe driving practices.
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Resolved minor vehicle issues to prevent service interruptions during trips.
  • Communicated with dispatchers regarding pickup and delivery times.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
  • Operated heavy-duty trucks on designated routes ensuring timely deliveries.

Education

Associate of Science - Business Management

Cincinnati State Technical And Community College
Cincinnati, OH
05.2018

Bachelor of Science - Business Management

Wright State University
Fairborn, OH
04.2017

High School Diploma -

DePaul Cristo Rey High School
Cincinnati, OH
05.2016

Skills

  • Employee training
  • Team leadership
  • Customer service
  • Scheduling management
  • Safety compliance
  • Inventory management
  • Conflict resolution
  • Performance metrics
  • Staff management
  • Employee motivation
  • Training and mentoring

References

References available upon request.

Timeline

E-Commerence Supervisor

Kroger
01.2024 - Current

Delivery Driver

Watsons
03.2022 - 12.2024

Night Auditor

Renaissance Hotel
03.2021 - 03.2022

FedEX Delivery

FedEx
10.2020 - 03.2021

Truck Driver

1-800- Got -Junk
05.2018 - 08.2020

Associate of Science - Business Management

Cincinnati State Technical And Community College

Bachelor of Science - Business Management

Wright State University

High School Diploma -

DePaul Cristo Rey High School

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