Kitchen
Oussama Hasna
Student
Mohammedia,Grand Casablanca
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level work position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Call Center Representative
Sitel Group
Casablanca, Grand Casablanca
01.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Detailed payment options and explained price, receipt and billing details to customers.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Answered over 70 calls per shift to meet fast-paced call center demands.
Crew Member
McDonald's - Mohammedia
Casablanca, Grand Casablanca
07.2020 - 11.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals and collected payments.
- Became familiar with products to answer questions and make suggestions.
Education
Bachelor - English Studies
University Hassan II
Mohammedia 09.2021 - Current
Baccalaureate - Earth and Life Sciences
ABE High School
Mohammedia 09.2018 - 07.2021
Skills
Writing Skillsundefined
Additional Information
- a good listener and enjoy working closely with others
- Willing to relocate: Anywhere
Interests
Coding Languages
Volunteer Work
Reading
Traveling
Timeline
Bachelor - English Studies
University Hassan II
09.2021 - Current
Call Center Representative
Sitel Group
01.2021 - 04.2022
Crew Member
McDonald's - Mohammedia
07.2020 - 11.2020
Baccalaureate - Earth and Life Sciences
ABE High School
09.2018 - 07.2021
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