Erika Ovando
Calera,AL
Summary
Talented Account Manager proficient in customer relations, sales and strategic planning. Demonstrated strong track record of success in highly competitive market setting. High-level sales cycle knowledge and excellent communications skills enabled achievement of challenging goals. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
14
14
years of professional experience
Work History
Account Manager
Drew Balch State Farm
07.2020 - Current
- Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
- Educated clients on insurance needs and updated account information to maintain high standards of client service.
- Increased longevity of Customers accounts by providing individualized customer service and developing relationships with account holders.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Lead Teacher
Early Learning Center Of Calera
12.2018 - 06.2020
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Administered assessments for each child and tracked results.
- Provided open and loving environment where children direct learning process.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Publix
Selector, Invoice Analyst, Customer Service Staff
01.2011 - 12.2018
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Completed store opening and closing procedures.
- Received and counted money.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Oversaw team of 25 employees.
- Directed customers to correct store locations.
- Processed cash, credit, debit and check payments.
- Cash room operations
Education
Associate Degree In Applied Science - Medical Assisting
Keiser University
06.2011
High School Diploma -
Kathleen Senior High School
Lakeland, FL06.2008
Skills
- New account creation
- Account verification
- Strategic Planning
- Cold calling skills
- Relationship building and management
- Cash Handling
- Account management
- Team Training
- Checking quotes
- Prioritizing workflows
- Account servicing skills
- Staff Management
- Product and service sales
- Customer Service
- Account Management
- Teamwork and Collaboration
- Client Relations
Timeline
Account Manager
Drew Balch State Farm
07.2020 - Current
Lead Teacher
Early Learning Center Of Calera
12.2018 - 06.2020
Publix
Selector, Invoice Analyst, Customer Service Staff
01.2011 - 12.2018
Associate Degree In Applied Science - Medical Assisting
Keiser University
High School Diploma -
Kathleen Senior High School
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