Oveine Small

Continuously honed dealing skills to maintain a high level of proficiency in various games, increasing versatility and adaptability in response to changing customer preferences.

• Adhered to company and game policies as well as state and federal regulations.
• Educated players about game rules as needed, clarifying any ambiguities or misunderstandings.
• Coordinated with floor supervisors regularly regarding table assignments and breaks, ensuring smooth transitions and consistent dealer coverage.
• Participated in ongoing professional development opportunities.
• West Virginia & Pennsylvania Game Knowledge: American Roulette, Black Jack, Free Bet Blackjack, Infinite Blackjack, Shuffle, Speed Baccarat, Super Sic Bo, Tree Card Poker, Top Card, UTA, Video Poker.
• Dedicated VIP Team Member

• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Used advanced software to prepare documents, reports, and presentations.
• Developed and maintained automated alert systems for important deadlines.
• Worked with senior management to initiate new projects and assist in various processes.
• Volunteered to help with special projects of varying degrees of complexity.
• Handled all incoming grievances within appropriate timeline established.

• Supervise two technician teams consisting of 2 individuals each.
• Handled customer inquiries and suggestions courteously and professionally.
• Updated account information to maintain customer records.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Investigated and resolved customer inquiries and complaints quickly.
• Developed and updated databases to handle customer data.
• Cross-trained and provided backup support for organizational leadership.
• Reached out to customers after completed sales to suggest additional service or product purchases.

• Lead Team Members
• Promote wide variety of products
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Managed team workload to reach targets for specific tasks.
• Supervised 3-7 co-workers.
• Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
• Developed process improvements and offered actionable solutions to correct recurring issues.

• Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
• Monitored passengers and ride operations and enforced safety regulations.
• Demonstrated proper use of safety harnesses and other safety equipment.
• Operated variety of amusement park rides and monitored passenger safety and comfort.
• Engaged safety devices and monitored attraction during operation to reduce safety risks.