Overton Harris
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
Marjac Solutions
04.2022 - 04.2024
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Maintained detailed records of client conversations and customer service.
Assistant General Manager of Operations
Urban Air
10.2021 - 10.2022
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Optimized resource allocation for improved operational efficiency and cost reduction.
General Manager of Operations
SkyZone
06.2018 - 10.2022
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts - Business And Managerial Economics
MCC Longview Community College
Lee's Summit, MO05.2026
Skills
Leadership and team building
Problem Resolution
Operations Management
Team Player
Timeline
General Manager
Marjac Solutions
04.2022 - 04.2024
Assistant General Manager of Operations
Urban Air
10.2021 - 10.2022
General Manager of Operations
SkyZone
06.2018 - 10.2022
Associate of Arts - Business And Managerial Economics
MCC Longview Community College
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