Ovilia Rodriguez
Riverside,CA
Summary
Highly motivated customer service professional with 20+ years of experience. Exceptional multitasking abilities and strong desire to take on new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Skilled at working effectively unsupervised and quickly mastering new skills. Professional communicator with expertise in customer service and support. Known for resolving customer inquiries and maintaining high satisfaction levels. Team player who easily adapts to changing needs and consistently achieves targets. Recognized for reliability, active listening, and effective problem-solving skills.
Overview
15
15
years of professional experience
Work History
Motor Vehicle Field and Phone Representative
State Of California Department Of Motor Vehicles
05.2015 - Current
- Managed approximately 80+daily incoming calls, and emails from customers by effectively utilizing call management system and web-based communications for answering, screening, and processing.
- Applied problem solving skills to successfully resolve intricate customer inquiries.
- Adapted communication style according to individual caller requirements, resulting in enhanced customer experiences.
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Prevented fraudulent activity by carefully verifying ownership documents before processing transactions related to titles or registrations.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Commercial Janitorial Cleaner
ABM Janitorial Services
04.2013 - 10.2013
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks in sweeping, mopping, and vacuuming.
- Refilled soap dispensers and air fresheners in 3+ bathrooms.
- Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
Office Worker
Los Angeles County In-Home Supported Services
04.2012 - 04.2013
- Completed clerical tasks filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining well-structured filing system.
- Ensured confidentiality of sensitive information by adhering to strict document management protocols.
- Contributed to positive work environment through proactive assistance and collaboration with colleagues across departments.
- Completed clerical tasks such as filing, copying, and distributing mail.
Office Clerk
City of Pomona City Clerks Office
01.2010 - 01.2011
- Supported office clerical functions using word processing and other software, email and office machines.
- Delivered messages and ran errands.
- Responded to inquiries from callers seeking information.
- Handled incoming business and client requests for information.
Education
GED -
Mt. San Antonio Community College
Walnut, CA06.2012
Skills
Multitasking Abilities
Cash Handling
Reliability
Understanding Customer Needs
Team Collaboration
Fluent in Spanish
Customer Support
Interpersonal Skills
Teamwork and Collaboration
Answering questions
Timeline
Motor Vehicle Field and Phone Representative
State Of California Department Of Motor Vehicles
05.2015 - Current
Commercial Janitorial Cleaner
ABM Janitorial Services
04.2013 - 10.2013
Office Worker
Los Angeles County In-Home Supported Services
04.2012 - 04.2013
Office Clerk
City of Pomona City Clerks Office
01.2010 - 01.2011
GED -
Mt. San Antonio Community College
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