Owedia Satterfield
Hugo,OK
Summary
Detail-oriented surveillance operator with a strong background in video monitoring and incident analysis. Proven ability to ensure compliance with regulations and enhance team training, fostering a secure environment.
Overview
42
42
years of professional experience
Work History
Surveillance Operator
Choctaw Casino
Grant, OK
06.2006 - 07.2017
- Monitored live surveillance feeds to ensure compliance with gaming regulations and casino policies.
- Conducted regular inspections of surveillance equipment, ensuring optimal functionality and reducing downtime.
- Collaborated with security teams to investigate incidents, providing critical video evidence for reviews.
- Trained new operators on surveillance protocols and equipment usage to enhance team efficiency and effectiveness.
- Analyzed suspicious activities in real-time, making prompt decisions to mitigate potential security risks.
- Mentored junior staff members, fostering a culture of continuous improvement within the surveillance department.
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Assisted in maintaining a safe gaming environment through prompt reporting of potential threats or violations.
- Demonstrated strong attention to detail while scanning large crowds for signs of cheating, theft, or other illicit activities.
- Conducted audits of cashier transactions, ensuring accuracy and detecting any signs of fraud or theft.
Bank Teller
BancFirst
Hugo, OK
10.1975 - 05.2002
- Processed customer transactions efficiently and accurately to ensure seamless banking experiences.
- Managed cash drawer, balancing funds and maintaining precise records throughout shifts.
- Assisted customers with account inquiries, providing prompt resolutions and enhancing satisfaction.
- Trained new tellers on operational procedures, fostering a knowledgeable team environment.
- Implemented process improvements that streamlined transaction handling and reduced wait times.
- Ensured compliance with banking regulations and internal policies to mitigate risks effectively.
- Collaborated with management in identifying training needs to enhance teller performance and service quality.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
Education
High School Diploma -
Hugo High
HugoNo Degree - Business
Kiamichi Vo-Tech
Hugo, OK08-1975
Skills
- Quick learner
- Patience and concentration
- Integrity and trustworthiness
- Detection software monitoring
- Customer assistance
- Accurate incident reporting
- Incident reporting
- Suspicious activity monitoring
- Large payout verification
- Video surveillance expertise
- Accurate event logging
- Large payout supervision
- Effective customer communication
- Suspicious activity surveillance
- Teamwork
Timeline
Surveillance Operator
Choctaw Casino
06.2006 - 07.2017
Bank Teller
BancFirst
10.1975 - 05.2002
High School Diploma -
Hugo High
No Degree - Business
Kiamichi Vo-Tech