Owen Byrnes
Santa Monica,CA
Summary
Sales and customer outreach professional qualifying leads through 120+ daily interactions. Builds sales opportunities and maintains prospect engagement using structured follow-up. Coordinates appointment scheduling, rescheduling, and rep matching based on customer needs, language preferences, and technical expertise.
Overview
5
5
years of professional experience
Work History
RSA
Sunrun
Santa Monica, California
07.2026 - Current
- -Qualified leads from 120+ daily customer interactions, enhancing sales opportunities.
- -Matched leads with sales reps considering language needs and technical expertise, improving customer-rep alignment.
- -Coordinated follow-up outreach to prospective customers at one to four-week intervals, maintaining engagement and facilitating rescheduling.
- Identified customer concerns through follow-up conversations and relayed insights to sales reps.
- -Scheduled customer appointments with sales representatives based on availability, customer needs and representative expertise.
Loader
SRS Distribution
Redmond, OR
03.2025 - 05.2026
- Executed job site deliveries safely, securing work zones and adhering to OSHA procedures while distributing materials according to crew specifications.
- -Maintained delivery operations by unloading materials efficiently, securing loads for transport, and preparing for timely subsequent deliveries.
- -Coordinated roofing material deliveries by verifying order sheets and ensuring accurate shingle quantities and required accessories for project readiness.
- -Supported warehouse operations by assisting with load preparation, receiving inbound deliveries, and coordinating with office staff.
Front Desk Associate
In Shape Athletic Club
05.2021 - 10.2024
- -Conducted membership tours and promoted specials that converted prospects into paying customers.
- -Reengaged former customers through targeted outreach, facilitating contract renewals.
- -Resolved billing issues for current customers, maintaining account accuracy and satisfaction.
- -Oversaw daily gym operations, ensuring smooth member check-ins and facility readiness.
- -Ensured facility cleanliness through regular inspections and cleaning schedules. and equipment standards, including handling minor repairs
Education
High School Diploma -
Redmond Proficiency Academy
Redmond, OR05-2020
Some College (No Degree) - Business Administration
University of Oregon
Eugene, ORSkills
- Lead qualification and prospecting
- Appointment scheduling and follow-up
- Customer outreach and relationship management
- Lead generation and sales pipeline management
- Objection handling strategies
- Membership sales techniques
- Employee training and development
- Customer retention and reactivation
Timeline
RSA
Sunrun
07.2026 - Current
Loader
SRS Distribution
03.2025 - 05.2026
Front Desk Associate
In Shape Athletic Club
05.2021 - 10.2024
High School Diploma -
Redmond Proficiency Academy
Some College (No Degree) - Business Administration
University of Oregon