Owen Devaney
Dallas,GA
Summary
Highly organized and dependable professional skilled in managing multiple priorities with a positive attitude. Demonstrated track record of exceeding team goals and expectations. Proactive in taking on additional responsibilities to achieve desired outcomes.
Overview
3
3
years of professional experience
Work History
Premium Partnerships Trainee
Atlanta Braves
01.2024 - Current
- Provided superior customer service to clients - existing premium seating ticket holders, prospects and single game customers
- Assisted premium sales and service team in administrative tasks related to generating new business, renewing current club members and managing premium contractual agreements totaling over $72 million
- Gameday duties with an executive presence which include solving ticket issues, visiting premium club members, and providing superior customer service
- Data entry and management of contractual agreements into Salesforce CRM
Recruiting Assisstant - Player Personnel (Football)
Florida State University
08.2022 - 12.2023
- Maintained a large database of prospective student-athletes
- Consistently tracking and updating information to suit the needs of the coaching staff
- Helped identify and evaluate prospective student-athletes
- Assists in the coordination of all recruiting events like camps, visits, and game days.
- Contributed to two top 10 finishes and an ACC Championship
Premium Services Host
Atlanta Braves
05.2022 - 08.2023
- Provided a gold standard customer service experience by welcoming guests to Truist Park, anticipating their needs, and building relationships
- Duties included assisting guests in navigating the ballpark, being knowledgeable of services available at Truist Park, and enhancing the guest experience.
- Worked Summers of 2022 and 2023
FANgineer
Seminole Hospitality
09.2021 - 12.2021
- Served guests with an enthusiastic, helpful demeanor to promote positive, memorable experiences
- Supported customer needs by providing information and answering questions concerning facility, promotions, events, and organizational rules and policies
- Delivered a high level of customer service through prompt issue resolution and dynamic attention to detail
- Gave cohesive directions to guests to easily find attractions, restaurants, and restrooms
- Collaborated with peers to deliver consistent service and promote customer retention.
Education
Master of Science (M.S.) Sport Management -
Florida State University
Tallahassee, FL12.2023
Bachelor of Science (B.S.) Sport Management -
Florida State University
Tallahassee, FL12.2022
High School Diploma -
Mount Paran Christian School
Kennesaw, GA05.2019
Skills
- Efficient and Detail-Oriented
- Sound Judgement
- Strong Work Ethic
- Excellent Interpersonal Communication
- Promoting Brand and Company Identity
- Establishing/Maintaining Customer Relations
- Technical Skills (Excel, CRM Salesforce, Archtics, R Studio)
- Data Analysis
Timeline
Premium Partnerships Trainee
Atlanta Braves
01.2024 - Current
Recruiting Assisstant - Player Personnel (Football)
Florida State University
08.2022 - 12.2023
Premium Services Host
Atlanta Braves
05.2022 - 08.2023
FANgineer
Seminole Hospitality
09.2021 - 12.2021
Master of Science (M.S.) Sport Management -
Florida State University
Bachelor of Science (B.S.) Sport Management -
Florida State University
High School Diploma -
Mount Paran Christian School
Awards
- Graduated Magna Cum Laude
- Graduated with Honors
Awards
- Graduated Magna Cum Laude
- Graduated with Honors
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