Owen Fletcher
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Repair and Configuration Technician
Ryder LLC
07.2022 - Current
- Implemented change control, configuration status and configuration audits.
- Assisted in the creation and maintenance of version description documents and worked with version control library.
- Supported customers and government teams with accurate, timely information on infrastructure system and service configuration items.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
Computer Technician
Greenwave Systems
10.2020 - 07.2022
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Implemented internal quality standards to secure electronic records integrity.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Sales Manager
Vision Aid Systems
09.2015 - 10.2020
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Oversaw the delivery of inventory to customers, ensuring on-time delivery and client satisfaction.
- Maintained and organized database of diverse clients and their specific needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to explain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed accounts to retain existing relationships and grow share of business.
Cage Wash Technician
IU Medical Center
08.2013 - 09.2015
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Followed safety guidelines for cleaning animal cages and equipment.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of internal materials.
Tech Department Assistant
Clark Pleasant School Corporation
05.2012 - 08.2013
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
- Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations.
- Assisted in the deployment of large scale projects such as computer labs and cable runs.
Education
Bachelor of Science - Computer Science
Indiana University - Purdue University Indianapolis
Indianapolis, INHigh School Diploma -
Whiteland High School
Whiteland, IN05.2013
Skills
- Customer Support
- Business process improvement
- Verbal Communication
- Remote Support
- Asset Management
- Inventory Control
- Client Account Management
- Meeting deadlines
- Shipment Processing
- Time Management
- Software Installation
- Computer imaging
Timeline
Repair and Configuration Technician
Ryder LLC
07.2022 - Current
Computer Technician
Greenwave Systems
10.2020 - 07.2022
Sales Manager
Vision Aid Systems
09.2015 - 10.2020
Cage Wash Technician
IU Medical Center
08.2013 - 09.2015
Tech Department Assistant
Clark Pleasant School Corporation
05.2012 - 08.2013
Bachelor of Science - Computer Science
Indiana University - Purdue University Indianapolis
High School Diploma -
Whiteland High School
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