Owen Foster

As an Audi Brand Specialist, I was responsible for guiding a client through all aspects of the car buying process; negotiating prices, following up with insurance to process registrations, cleaning, fuelling and delivering the vehicle. I implemented the following skills during my tenure as a Brand Specialist:

• Followed all company policies and procedures to deliver quality work.
• Developed strong client relationships through consistent communication and attentive service.
• Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.

As a manager specialising in music equipment sales, I was in charge of managerial duties such as opening and closing the store, maintaining the cleanliness and organization of the store, as well as delegating tasks to my colleagues. In addition to this, I was in charge of generating income for the store by selling musical equipment. During my tenure, I was one of 9 people regionwide to sell over $1,000,000 worth of music equipment in a single year. I utilized the following skills to perform my duties:

• Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

While working as a cashier at 7-eleven, I was responsible for general maintenance and upkeep of store operations, specifically during third shift. I would keep the store tidy, refill various products when the stocks ran low, and monitored the security camera footage for the store. I utilized the following skills to perform my duties:

• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.