Ana Sebastiani
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Valet Manager Bmw, Honda and Audi Dealerships
Miami Parking Inc.
Miami, FL
11.2021 - Current
- Served as a liaison between the dealership team and valet staff when needed.
- Ensured vehicles were parked in designated areas and returned promptly upon request.
- Enforced safe driving practices among employees by monitoring speed limits within the parking lot.
- Implemented policies and procedures related to parking lot security measures.
- Resolved customer complaints quickly and professionally to maintain high levels of satisfaction.
- Conducted regular inspections of parking lot for safety hazards and addressed any issues immediately.
- Created weekly schedules for staff members based on anticipated occupancy levels.
- Assisted the customer when needed, while providing courteous service to each visitor.
- Listened to customer feedback and responded to maintain or improve processes.
- Trained employees in proper operational procedures and shared company policies and regulations.
- Created work schedules to provide quality service to customers and maintain employee satisfaction.
- Coordinated with vendors to ensure timely delivery of supplies, materials, and equipment necessary for valet operations.
- Monitored the performance of all staff members to guarantee standards for quality service.
- Provided leadership by setting an example with professional attitude and work ethic.
- Developed strong customer service strategies to ensure a positive guest experience.
- Collaborate with keeping the dealership's stock of loan and rental cars available to satisfy customer needs.
- Coordinate the dealership car wash team and verify that objectives will be accomplished on time daily.
- In the Car Service area I performed tasks such as completing oil fluids, windshield washer fluid, measuring tire air, changing windshield wipers, installing roof bars for cars, Encender autos que no arrancan con el arrancador. among others.
- Coordinate the reception of the cars that came to the dealer in tow trucks and deliver them to the service advisors
- Tracked inventory levels for uniforms, cleaning supplies, and keys, ensuring proper stock is maintained at all times.
- Coordinate delivery and pickups of service cars at customers' homes.
- In charge of synchronizing fobs to store the car keys in the dealer's safe deposit boxes through the Keyper Systems system and through this system I was also in charge of monitoring all the key movements made by all the dealer's personnel to the satisfactory location of these.
- Completed day-to-day duties accurately and efficiently.
- I completed hiring, termination, driving tests, and accident reporting forms.
Medical and Dental Insurance Sales Advisor
Satius Consulting Group
Buenos Aires, Argentina
01.2018 - 08.2021
- Conducted consultations with clients to understand their healthcare needs and financial situation. Provided expert guidance on various health insurance options available through the Marketplace plans.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Performed data entry tasks accurately into computer systems for record keeping purposes.
- Negotiated contracts with clients based on their individual needs and budget requirements.
- Sought out new clients and developed clientele by networking to find new customers.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Utilised customer relationship management software to keep track of sales, client information and policy details.
- Collaborated closely with other departments such as underwriting or claims handling teams.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Answered customer queries via phone or email promptly and professionally.
- Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
- Developed and maintained relationships with existing customers while also generating new leads through cold calling.
- Identified potential cross-selling opportunities among existing customers.
- Pursued continued professional development through insurance workshops, course and webinars.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Exceeded company sales goals for new policies.
- Organised regular follow-up calls to ensure client satisfaction with the services provided.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Evaluated customer feedback regularly in order to identify areas needing improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Identification and Immigration Officer
Autonomous Identification and Immigration Service
Nueva Esparta, Venezuela
01.2011 - 11.2017
- Review and entry of personal data and documents into the system for issuing IDs and passports
- Fingerprint capture expert for identity verification digitally and manually
- I assisted the client and followed up on cases of identity problems until they were resolved
- I took inventory and kept organized the storage of ID cards and passports present at our headquarters, making deliveries and registering them in the system.
- Collect the corresponding amount for each identity document.
- Enter all open cases into the system for organized follow-up.
- Report errors present in the system to the technology department.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provide training to new workers on all procedures to carry out identification procedures.
- Review of documents of passengers on national and international flights at the Santiago Mariño Caribbean International Airport.
Real Estate Sales Promoter
Century 21
Nueva Esparta, Venezuela
05.2006 - 02.2009
- Attended to potential customers and provided exemplary service to draw attention to company's brand.
- Arranged appointments for customer installations to promote better service.
- Gave out coupons and pamphlets to encourage sales.
- I explained the characteristics of the properties and real estate projects for sale, answering any questions from the client
Education
Bachelor of Science - Law (Pre-Law)
Universidad De Margarita
Nueva Esparta, Venezuela12-2010
Skills
- Customer Complaint Resolution
- Product Promotions
- Corrective Action Determination
- Adaptability and Flexibility
- Service Quality Assurance
- Microsoft Office
- Problem-Solving
- Attention to Detail
- Problem Resolution
- Report Generation
- Positive and Professional
- Critical Thinking
- Customer Relations
- Quality Control
- Appointment Scheduling
- Consultative Sales
- Customer Support
- Inventory Management
Languages
- Spanish 🟩🟩🟩🟩🟩
- English 🟩🟩🟩
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Valet Manager Bmw, Honda and Audi Dealerships
Miami Parking Inc.
11.2021 - Current
Medical and Dental Insurance Sales Advisor
Satius Consulting Group
01.2018 - 08.2021
Identification and Immigration Officer
Autonomous Identification and Immigration Service
01.2011 - 11.2017
Real Estate Sales Promoter
Century 21
05.2006 - 02.2009
Bachelor of Science - Law (Pre-Law)
Universidad De Margarita