Owen Gerhards
Boise,ID
Summary
Dynamic leader with a proven track record at Caffeina Roasting Company, enhancing team productivity and fostering a culture of creating a bond with the customer. Skilled in customer engagement and team leadership, I excel in creating safe, professional environments and driving customer satisfaction. My approach ensures both employee motivation and high-quality service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Caffeina Coffee Roastery
09.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Created and Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Line Cook
Big City Coffee
09.2022 - 09.2024
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Lifegaurd
Folsom Aquatic Center
03.2016 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
BBA - Business Administration
Boise State University
Boise, ID05-2023
Skills
- Customer service
- Customer Engagement Skills
- Highly motivated
- Team leadership
Accomplishments
Eagle Scout Award from the Boy Scouts of America in 2019
Team Captain of the Boise State Club Lacrosse team in 2023
Certification
EMT Certification - College of Western Idaho
NREMT tested 1/18/2025
Timeline
Manager
Caffeina Coffee Roastery
09.2024 - Current
Line Cook
Big City Coffee
09.2022 - 09.2024
Lifegaurd
Folsom Aquatic Center
03.2016 - 09.2019
EMT Certification - College of Western Idaho
NREMT tested 1/18/2025
BBA - Business Administration
Boise State University
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