Owen Lawson

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Help organize the feed shipments coming in and out of the warehouse
• Loads feed for costumer's and unloads pallets of feed weekly
• My main job is helping costumer's find the desired product there after if needed helping them load it and when we get our feed shipments in I organize that process and then unstack tons of feed,

• Since I was a kid I have always picked up side jobs, wether that be mowing laws, trimming trees, hanging christmas lights, building fence or redoing flower beds and planting. I have always found some type of way to hold down a job and make some money while helping people in the process. during this i have built great relationships and been recommended to many others. One thing is I am not scared of hardwork.
• Assisted with moving heavy items, ensuring safe and efficient transport.
• Boosted client retention rate by providing high-quality repairs and excellent customer service.
• Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.

Started off as a fry cook for a few months then was approached by the head manager and was asked if i would like to be trained on the register. this is when i got great costumer service experience. After months of that i was promoted to trainer and worked as a cook/ trainer for the remainder of my time there.

• Monitored and managed kitchen staff during busy rush periods to maintain service levels.
• Mentored junior cooks, providing constructive feedback to enhance skill development and overall performance.
• Directed team in off-peak ingredient preparation and restocking work.
• Assisted in the development of staff training materials, focusing on cooking techniques and safety procedures.