Strategy & operations consultant with 6+ years of experience driving data-driven decision-making, operational improvements, and performance optimization within financial services. Proven track record delivering measurable impact, including $250K+ fraud loss reduction and authorization rate improvements to 90–95%. Combines analytics, client strategy, operational execution, and performance optimization to solve complex business problems in regulated environments.
Overview
5
5
years of professional experience
Work History
Risk Advisor Consultant
Visa Inc
Washington, DC
10.2024 - 10.2025
Drove portfolio performance improvements across issuer clients, increasing authorization rates to 90–95% through data-driven strategy and optimization
Reduced confirmed fraud losses by $250K+ within 6 months, balancing risk mitigation with customer experience and revenue impact
Analyzed transaction data to identify performance gaps and emerging trends, translating insights into actionable client strategy
Delivered executive-level strategic recommendations to financial institutions, influencing decisions across risk, operations, and customer experience
Partnered cross-functionally with data science and client teams to align analytics with business strategy and execution
Senior Consultant
Guidehouse
Washington DC, District of Columbia
09.2023 - 09.2024
Led strategy and operational improvement initiatives for federal and enterprise clients
Built performance measurement frameworks to track program health, efficiency, and stakeholder alignment
Streamlined compliance and operational workflows, improving reporting visibility and reducing execution risk
Translated business requirements into actionable delivery plans across cross-functional teams
Drove change management efforts across large-scale transformations, improving adoption and execution
Strategic Advisor
Aver LLC
06.2023 - 09.2023
Conducted stakeholder needs assessments and translated business + technical requirements into strategic roadmaps
Facilitated executive-level strategy sessions aligning leadership on priorities, timelines, and delivery milestones
Consultant
Deloitte
02.2022 - 06.2023
Drove cybersecurity risk and performance initiatives, delivering executive-level visibility into program performance, risks, and decision-making
Led modernization of documentation and knowledge management systems, reducing manual processes by ~30% and improving team efficiency
Developed data-driven reporting frameworks and dashboards to track key risk indicators (KRIs) and performance metrics
Supported large-scale federal programs (e.g., DHS), contributing to strategy, operations, and implementation across complex stakeholder environments
Consultant
Booz Allen Hamilton, Inc.
05.2020 - 02.2022
Conducted risk and compliance assessments across federal programs, identifying operational gaps and strengthening internal controls
Developed data-driven dashboards, improving visibility into KPIs and program performance metrics
Facilitated cross-functional alignment across business, technical, and compliance stakeholders to drive execution
Supported enterprise modernization initiatives, improving operational efficiency and program delivery outcomes
Education
Masters of Science - Criminal Justice
West Chester University of Pennsylvania
Bachelors of Science - Criminal Justice
West Chester University of Pennsylvania
Skills
Strategy & Operations
Strategic Planning
Program Management
Performance Optimization
Stakeholder Management
Cross-Functional Leadership
Analytics & Decisioning
Data Analysis
KPI / Performance Metrics
Power BI (Dashboard Development & Performance Reporting)
Private Consultant IT Govern., Risk, Compliance at World Wide Industrial and Systems Engineers (WWISE)Private Consultant IT Govern., Risk, Compliance at World Wide Industrial and Systems Engineers (WWISE)