Owen O' Donnell
Burlington,VT
Summary
Compassionate Homeless Shelter worker known for high productivity and efficient task completion. Possess specialized skills in crisis intervention, effective communication, and resource management. Trauma informed approach. Excel in empathy, active listening, and teamwork, ensuring positive outcomes in challenging environments.
Overview
24
24
years of professional experience
Work History
Healthcare Hospitality Associate
Wake Robin Retirement Community
Shelburne, USA
11.2023 - Current
- Work at Linden Health Center Dining services as a Server
- Facilitating meal service with order taking, tracking and delivery of meals, while adhering to healthcare directives to ensure safe and satisfying meals for residents with specific diets
- Set up dining rooms for meal services
- Take Resident meal orders from Nursing staff, and prepare Trays for room delivery
- Serve meals for Residents at the various dining rooms at Linden, including Memory Care Unit
- Collaborate and chart meal attendance with Nursing staff
- Attended Oasis training, a training module to work with Residents with Cognitive issues
Volunteer
Humane Society of Chittenden County
12.2022 - 06.2023
- Volunteered providing Small Animal Care two mornings per week
- Cleaning the small animal enclosures
- Feeding the Cats, Rabbits, Rats
- Helped with mailings in January
- Helped out on several weekends with Laundry and Facility Cleaning
- Helped with Puppy Adoption events
- Helped assemble and disassemble stage for Black Tie Fundraiser in June
Medical Respite Support Staff
Community Health Centers of Burlington
Burlington, USA
10.2018 - 04.2022
- Company Overview: A program providing respite, and medical care for Homeless persons needing ongoing medical care, usually post discharge from Hospital
- Worked at Bel Aire Medical Respite program
- Performing Intakes with incoming clients
- Coordinating care with Medical outreach Personnel of CHCB
- Working with Visiting Nurses Association of Vermont to coordinate visits
- Providing support and counseling to residents
- Monitoring progress, following Treatment Plans, and documenting daily activities
- Establishing client contacts with Housing Case Managers from CVOEO
- Assisting clients to apply for benefits, EBT
- Ordering supplies, and Maintenance needs with Champlain Housing Trust
- A program providing respite, and medical care for Homeless persons needing ongoing medical care, usually post discharge from Hospital
Residential Counselor
HowardCenter
Burlington, USA
01.2001 - 10.2018
- Company Overview: A Homeless Shelter for persons who are suffering from major Psychiatric Disorders
- Worked as a Residential Counselor at the Safe Haven Program, a Homeless Shelter for persons who are suffering from major Psychiatric Disorders
- Provided support and counseling for seven residents
- Worked collaboratively with Medical and Psychiatric providers to coordinate care and appointments
- Worked with Case Managers to coordinate issues related to Housing and Entitlements/ Benefits
- Monitored daily medication administration for residents and for 15-20 Community Clients
- Worked with local Pharmacies to order medications weekly, and maintain accurate logs
- Trained Per Diem staff, and scheduled them for open shift at the Program
- Maintained daily log notes, and billed for services using Psychconsult software
- Ordered supplies to maintain smooth operation of Program
- A Homeless Shelter for persons who are suffering from major Psychiatric Disorders
Education
BA - PSYCHOLOGY
TRINITY COLLEGE DUBLIN
01.1993
Skills
- Proficient in Microsoft Office Suite
- HIPAA regulations
- Corporate Compliance
- Cultural Competence
- NAPPI program
- Crisis Deescalation
- Communication techniques
- CPR
- First Aid
References
Available upon request.
Affiliations
Volunteer at Humane Society.
Avid year round hiker, Mountain biker.
Interest in painting, writing and comic creation
Timeline
Healthcare Hospitality Associate
Wake Robin Retirement Community
11.2023 - Current
Volunteer
Humane Society of Chittenden County
12.2022 - 06.2023
Medical Respite Support Staff
Community Health Centers of Burlington
10.2018 - 04.2022
Residential Counselor
HowardCenter
01.2001 - 10.2018
BA - PSYCHOLOGY
TRINITY COLLEGE DUBLIN
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