Gabriel Santana
58 NE 14th St #2204 Miami,FL
Summary
Results-oriented hospitality professional with expertise in delivering exceptional service and leadership in luxury properties. Proven experience in front office management, team leadership, guest relations, and operational efficiency. Adept at driving excellence, enhancing guest experiences, and leading teams to deliver superior service while maintaining luxury brand standards. Seeking a management position in luxury hospitality to leverage my skills in team development, guest satisfaction, and operational performance.
Overview
10
10
years of professional experience
Work History
Luxury Hospitality Experience Specialist
Five Star Luxury Travel
Miami, USA
05.2024 - 11.2024
- Delivered high-caliber guest services at prestigious properties, including 1 Hotel and Setai, ensuring a seamless five-star experience from arrival to departure.
- Conducted thorough property inspections and collaborated with housekeeping and engineering teams to uphold luxury standards prior to guest check-ins.
- Served as the main point of contact for guests, promptly addressing and resolving issues, and preserving the properties' luxury reputation.
- Ensured room readiness, personalized guest requests, and maintained the high-end aesthetic of properties to enhance the overall guest experience.
- Developed strong client relationships, ensuring repeat business, and continued satisfaction.
Front Office Supervisor
Kimpton Anglers Hotel
Miami Beach, USA
01.2021 - 05.2024
- Lead, motivate, and retain a high-performing team of front office staff, fostering a positive work environment, high employee morale, and long-term retention.
- Coordinate all aspects of front office operations, ensuring seamless collaboration with housekeeping, engineering, and other departments to provide exceptional service.
- Resolve guest issues with professionalism and efficiency, maintaining high satisfaction levels, and upholding the hotel’s reputation.
Festival Ambassador
South Beach Wine and Food Festival
Florida, USA
02.2015 - 02.2016
- Supported talent and chefs' needs, ensuring smooth event operations and exceptional guest satisfaction at a large-scale event attended by thousands.
- Enhanced the attendee experience through proactive problem-solving and effective communication.
Education
Bachelor of Science - Hospitality Management, Beverage Management
Florida International University
MiamiHigh School Diploma -
Immaculata La Salle High School
Miami, FL01.2011
Tianjin China Marriott Cultural Immersion Trip -
Florida International University
Student Exchange Program -
Venezuela And Ecuador
Skills
- Proficient in Microsoft Office Suite
- Proficient in Opera Hotel Management Software
- Leadership
- Team Development
- Guest Relations
- Communication
- Interpersonal skills
References
References available upon request.
Timeline
Luxury Hospitality Experience Specialist
Five Star Luxury Travel
05.2024 - 11.2024
Front Office Supervisor
Kimpton Anglers Hotel
01.2021 - 05.2024
Festival Ambassador
South Beach Wine and Food Festival
02.2015 - 02.2016
Bachelor of Science - Hospitality Management, Beverage Management
Florida International University
High School Diploma -
Immaculata La Salle High School
Tianjin China Marriott Cultural Immersion Trip -
Florida International University
Student Exchange Program -
Venezuela And Ecuador
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