Owen Prifti
Butler,PA
Summary
Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Wait Staff Member
Applebee's Grill + Bar
11.2023 - Current
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Wait Staff Member
Garafolas Italiano
06.2023 - 10.2023
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender
BJ's Restaurant & Brewhouse
11.2022 - 05.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Office Assistant
Food Lion
08.2018 - 04.2022
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
Education
No Degree - Computer And Information Systems Security
Rowan-Cabarrus Community College
Salisbury, NCHigh School Diploma -
Mount Pleasant High School
Mount Pleasant, NC06.2020
Skills
- POS System Operation
- Team Leadership
- Efficient organization
- Staff Training
- Transactions and Cash Handling
- Conflict and Complaint Resolution
Timeline
Wait Staff Member
Applebee's Grill + Bar
11.2023 - Current
Wait Staff Member
Garafolas Italiano
06.2023 - 10.2023
Bartender
BJ's Restaurant & Brewhouse
11.2022 - 05.2023
Office Assistant
Food Lion
08.2018 - 04.2022
No Degree - Computer And Information Systems Security
Rowan-Cabarrus Community College
High School Diploma -
Mount Pleasant High School
Similar Profiles
Riley TannerRiley Tanner
Server at Applebee's Grill + BarServer at Applebee's Grill + Bar
Djaudee CipresDjaudee Cipres
Restaurant Hostess at Applebee's Grill + BarRestaurant Hostess at Applebee's Grill + Bar
Dawayne ScarlettDawayne Scarlett
Assistant Kitchen Manager at Applebee's Grill + BarAssistant Kitchen Manager at Applebee's Grill + Bar