Owen Risch
Sun Prairie
Summary
Nearly four years at Kroger's Metro Market. Creative individual adept in customer engagement, teamwork, and leadership. Proactively solved design challenges while building strong client and employer relationships, including staying late, picking up shifts, and being flexable. Recognized for effective time management and creative problem-solving, consistently delivering high-quality arrangements that exceeded customer expectations.
Overview
4
4
years of professional experience
Work History
Floral Assistant and Lead Balloon Artist
Kroger's Supermarket
02.2024 - Current
- Promoted from cashier and courtesy clerk to floral department. One of four employees.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Prepared potted plants and bouquets based on customer requirements.
- Anticipated design issues and proved to be proactive in developing effective solutions.
- Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
Cashier
Kroger's Supermarket
05.2022 - 02.2024
- Cross-trained existing employees to maximize team agility and performance.
- Managed employee breaks.
- Worked the closing shift including taking store inventory, and closing lottery machines.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Film Production & Political Science
Augustana College
Rock Island, IL05-2029
Skills
- Flower cutting and arranging
- Product inventories
- Workspace maintenance
- Customer support & engagement
- Interpersonal communication
- Problem-solving abilities
- Relationship building
- Creative thinking
Accomplishments
- Achieved promotion to floral department by being a team player, and completing all tasks with accuracy and efficiency.
- Completed manager training program.
Timeline
Floral Assistant and Lead Balloon Artist
Kroger's Supermarket
02.2024 - Current
Cashier
Kroger's Supermarket
05.2022 - 02.2024
Bachelor of Science - Film Production & Political Science
Augustana College