Owen Severson
Wilson,WI
Summary
Seasoned Guest Service Team Leader with substantial experience in driving guest satisfaction. Exceptional ability to lead and motivate team members, ensuring they deliver top-notch service. Demonstrated strength in problem-solving, communication, and customer relationship management. Known for consistently improving operational efficiency and creating memorable guest experiences.
Overview
2
2
years of professional experience
Work History
Guest Service Team Leader
Kwik Trip
Wilson, WI
02.2023 - Current
- Promoted teamwork among staff members by setting expectations for cooperation and recognizing individual contributions.
- Monitored staff performance, identified training needs and implemented corrective action when necessary.
- Assigned tasks to team members based on their skillset, availability and workload requirements.
- Ensured compliance with health and safety regulations as well as company policies and procedures.
- Trained new hires on company policies, procedures, and systems used in their roles.
- Developed strategies to increase customer satisfaction ratings and enhance overall guest experience.
Education
High School Diploma -
Baldwin-Woodville High School
06-2024
Skills
- Customer service
- Team building
- Task delegation
- Health and safety compliance
- Guest relations
- Team management
- Exceptional communication
- Communication skills
- Problem solving
- Performance monitoring
Timeline
Guest Service Team Leader
Kwik Trip
02.2023 - Current
High School Diploma -
Baldwin-Woodville High School
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