Owen Short

Dynamic and performance-focused professional, with hands-on experience in sales, marketing, and operations management. Recognized for outstanding leadership abilities in driving efficiency to ensure revenue growth and organizational development. Competent at reinforcing and implementing cutting-edge standards to exceed sales goals, maximize profitability, and expand market share. Equipped with articulate communication skills and strong business acumen in providing first-rate customer service and establishing rapport with various individuals. Effective at developing top-performing workforce through training, guidance and mentorship.

• Sales Process and Product Marketing
• Kept abreast with current sales, promotions, sales trends, as well as payment and exchanges policies and security practices
• Carried out key tasks including sales price computation, cash or credit payment transactions, and cash registers management
• Applied excellent marketing skills in selling over $5,000 paddle boards and related products
• Customer Service
• Rendered prompt assistance to guests by ensuring products’ proper placement and availability
• Capitalized on industry knowledge in demonstrating product details and benefits to customers
• Demonstrated outstanding capability in responding to high frequency calls and addressing client’s inquiries
• Team Leadership and Interpersonal Communication
• Handled the cross-training for all employees focusing on receiving, cashiering, labeling, and general merchandising duties
• Expertly supervised team members and new trainees in using electrical equipment, chemicals, and supplies to ensure overall safety of the company
• Offered assistance to employees in receiving all inbound products and utilizing direct memory access (DMA) software to update product inventory
• Partnered with other department managers to facilitate order status, special orders, discounts, trial products, and shipping errors
• Effectively collaborated with clients, salesmen, warehouse personnel, delivery drivers, along with the management and administrative staff to attain set-forth target goals
• Growth and Development Impacts
• Contributed efforts in maintaining a 10% annual profit increase in the department over a three-year period
• Singlehandedly coordinated marketing and distribution initiatives while managing online accounts that generated $6,000 in profits
• Showed exemplary performance by consistently evaluated and ranked as one of the top 5% of employees in the store and received the first awarded team member of the month at Target
• Successfully reduced loss profit percentage through efficient control and maintenance of perishable products
• Achieved the Team Member of the Month award while receiving nomination for the Service All-Star Award in the Sprouts Farmer Market
• Set and strengthened performance standards that minimized company shrink and potential losses

• Certified Pre-Engineered Fire Suppression Systems Permitee, Bureau of Fire Prevention Regulatory Licensing Section, Florida - 2022
• Adult, Child and Baby First Aid / CPR / AED Training, American Red Cross - 2023
• FLorida Boating License, Florida Boating Safety Education - 2023