Owen Short
LAND O' LAKES,FLORIDA
Summary
Dynamic and performance-focused professional, with hands-on experience in sales, marketing, and operations management. Recognized for outstanding leadership abilities in driving efficiency to ensure revenue growth and organizational development. Competent at reinforcing and implementing cutting-edge standards to exceed sales goals, maximize profitability, and expand market share. Equipped with articulate communication skills and strong business acumen in providing first-rate customer service and establishing rapport with various individuals. Effective at developing top-performing workforce through training, guidance and mentorship.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fire Suppression Technician
Fire Fighter Inc.
2022.02 - 2023.05
- Inspection, repair, and installation of Industrial Dry/Wet Chemical Fire Suppression Systems (Amerex, Pyrochem, Badger, Kidde, Ansul)
- Responded to maintenance calls and troubleshot devices.
- Establishing new jobs and creating / submitting work estimates to potential clients
- Performing final testing for local Authority Having Jurisdiction
- Determining type and size of fire suppression system that would be necessary in order to provide accurate protection for specific hazards
- Maintain care / responsibility of company vehicle and equipment
- Verification of proper system functions as well as required detection and discharge coverage per specification
- Conducted inspections and prepared reports on fire and life violations.
- Collaborated with various enforcement agencies as appropriate, regarding NFPA code violations determined during inspections.
- Entirely responsible for record keeping, detailed report writing, communications with internal and external customers and management.
Official Department Trainer
Target Corporation
2019.06 - 2022.01
- Reached out to managers and team leaders to source requirements for training and identify needs.
- Tracked employees before, during and after training to verify attainment of training objectives.
- Supported and coached employees as part of successful training initiatives.
- Supported and helped facilitate organizational growth by developing employee training plans.
- Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
- Helped senior management build learning and development strategies focused on specific organizational needs.
- Built and maintained professional relationships with vendors and suppliers.
Sales-floor Team Member
Target Corperation
2019.01 - 2022.01
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Utilized customer feedback to improve services and apply best practices.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Seasonal Team Member
Target Corporation
2018.11 - 2019.01
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Receiver Supervisor
Sprouts Farmers Market Inc, Grocery
2018.01 - 2018.11
- Kept work areas clean, safe and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Adhered to tracking, documentation, and control standards in order to reduce loss and maintain compliance.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Regularly reviewed invoices and double-checked orders.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Dairy Clerk
Sprouts Farmers Market Inc, Grocery
2017.07 - 2018.11
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Handled large dairy section by maintaining section cleanliness, product rotation and displays.
- Answered questions from customers and discussed new products placed in dairy cases.
- Adhered to food safety regulations and guidelines.
Grocery Clerk
Sprouts Farmers Market Inc, Grocery
2017.02 - 2018.07
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Remote Driver
United Parcel Service, UPS
2016.10 - 2017.01
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Paddleboard Coach /Sales Representative
DETROIT CITY SUP, LLC,
2016.05 - 2016.06
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Grocery Clerk
PUBLIX SUPERMARKETS, INC
2015.10 - 2016.01
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Education
Associate of Arts - Liberal Arts/Business
Pasco Hernando State College
Wesley Chapel, FL2019
Skills
- Reading Comprehension
- New Product Information
- Medical Emergency Response
- Merchandise Labeling
- Inventory Monitoring
- Emergency Situations
- Social Perceptiveness
- Customer Accounts Management
Accomplishments
- Sales Process and Product Marketing
- Kept abreast with current sales, promotions, sales trends, as well as payment and exchanges policies and security practices
- Carried out key tasks including sales price computation, cash or credit payment transactions, and cash registers management
- Applied excellent marketing skills in selling over $5,000 paddle boards and related products
- Customer Service
- Rendered prompt assistance to guests by ensuring products’ proper placement and availability
- Capitalized on industry knowledge in demonstrating product details and benefits to customers
- Demonstrated outstanding capability in responding to high frequency calls and addressing client’s inquiries
- Team Leadership and Interpersonal Communication
- Handled the cross-training for all employees focusing on receiving, cashiering, labeling, and general merchandising duties
- Expertly supervised team members and new trainees in using electrical equipment, chemicals, and supplies to ensure overall safety of the company
- Offered assistance to employees in receiving all inbound products and utilizing direct memory access (DMA) software to update product inventory
- Partnered with other department managers to facilitate order status, special orders, discounts, trial products, and shipping errors
- Effectively collaborated with clients, salesmen, warehouse personnel, delivery drivers, along with the management and administrative staff to attain set-forth target goals
- Growth and Development Impacts
- Contributed efforts in maintaining a 10% annual profit increase in the department over a three-year period
- Singlehandedly coordinated marketing and distribution initiatives while managing online accounts that generated $6,000 in profits
- Showed exemplary performance by consistently evaluated and ranked as one of the top 5% of employees in the store and received the first awarded team member of the month at Target
- Successfully reduced loss profit percentage through efficient control and maintenance of perishable products
- Achieved the Team Member of the Month award while receiving nomination for the Service All-Star Award in the Sprouts Farmer Market
- Set and strengthened performance standards that minimized company shrink and potential losses
Certification
- Certified Pre-Engineered Fire Suppression Systems Permitee, Bureau of Fire Prevention Regulatory Licensing Section, Florida - 2022
- Adult, Child and Baby First Aid / CPR / AED Training, American Red Cross - 2023
- FLorida Boating License, Florida Boating Safety Education - 2023
Timeline
Fire Suppression Technician
Fire Fighter Inc.
2022.02 - 2023.05
Official Department Trainer
Target Corporation
2019.06 - 2022.01
Sales-floor Team Member
Target Corperation
2019.01 - 2022.01
Seasonal Team Member
Target Corporation
2018.11 - 2019.01
Receiver Supervisor
Sprouts Farmers Market Inc, Grocery
2018.01 - 2018.11
Dairy Clerk
Sprouts Farmers Market Inc, Grocery
2017.07 - 2018.11
Grocery Clerk
Sprouts Farmers Market Inc, Grocery
2017.02 - 2018.07
Remote Driver
United Parcel Service, UPS
2016.10 - 2017.01
Paddleboard Coach /Sales Representative
DETROIT CITY SUP, LLC,
2016.05 - 2016.06
Grocery Clerk
PUBLIX SUPERMARKETS, INC
2015.10 - 2016.01
Associate of Arts - Liberal Arts/Business
Pasco Hernando State College
- Certified Pre-Engineered Fire Suppression Systems Permitee, Bureau of Fire Prevention Regulatory Licensing Section, Florida - 2022
- Adult, Child and Baby First Aid / CPR / AED Training, American Red Cross - 2023
- FLorida Boating License, Florida Boating Safety Education - 2023
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