Owen T. O'Brien
Somerville,MA
Summary
Licensed financial services professional with 3+ years of experience supporting high-net-worth clients and partnering with financial advisors on retirement planning, asset retention, and complex account strategies. Extensive exposure to IRAs, employer-sponsored retirement plans, and taxable accounts, with a strong foundation in consultative client engagement and regulatory compliance. Seeking to transition into a Wealth Management Consultant role focused on proactive advising and long-term relationship growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Support Specialist III
Fidelity Investments
10.2025 - Current
- Serve as a licensed point of contact for high-net-worth clients (typically $1MM+ in assets) in partnership with designated Financial Advisors, supporting relationship continuity and client satisfaction.
- Support a broad range of investment and retirement accounts, including Traditional and Roth IRAs, SEP and SIMPLE IRAs, 529 college savings plans, and taxable brokerage accounts.
- Guide clients through complex retirement transactions, including Roth conversions, Required Minimum Distributions (RMDs), and automatic withdrawal strategies, with clear discussion of tax implications and long-term considerations.
- Execute trades and account activity with precision while operating within a strict regulatory and compliance framework.
- Conduct consultative conversations focused on asset retention and balance optimization, helping clients evaluate uninvested cash and distribution options to keep assets invested at Fidelity.
- Add meaningful value to client interactions by building trust, resolving complex needs, and reinforcing Fidelity's wealth management offering.
High Net Worth Client Support Specialist II
Fidelity Investments
10.2023 - 10.2025
- Engaged directly with high-net-worth clients via inbound calls and digital channels, establishing rapport and resolving complex account and transaction needs.
- Processed high-dollar transactions, including managed account distributions, foreign exchange wires, and corporate actions, with strong attention to risk management and accuracy.
- Collaborated closely with advisors and internal partners to ensure seamless execution and a high-quality client experience.
- Selected to participate in Fidelity's Targeted Business Insights program; recipient of the Excellence in Action Award.
Customer Relationship Advocate
Fidelity Investments
07.2022 - 09.2023
- Supported retail and emerging-affluent clients by executing trades, rollovers, conversions, and distributions.
- Educated clients on market fundamentals, account security, banking features, and self-directed investing tools.
- Built a strong foundation in client communication, financial concepts, and regulated service environments.
Carpentry Assistant
M.G. Hall Contractors
06.2021 - 08.2021
- Supported residential construction projects while managing materials and maintaining positive customer relationships.
Education
Bachelor of Arts - Communication
University of Massachusetts Amherst
Skills
- High-Net-Worth Client Engagement
- Asset Retention & Relationship Management
- Regulatory & Compliance Adherence
- Microsoft Excel
- PowerPoint
- Retirement Planning Support (IRAs, RMDs, Roth Conversions)
- Consultative Client Conversations
- Salesforce
- Word
Certification
- FINRA Series 7
- Series 63
- Securities Industry Essentials (SIE)
Timeline
Client Support Specialist III
Fidelity Investments
10.2025 - Current
High Net Worth Client Support Specialist II
Fidelity Investments
10.2023 - 10.2025
Customer Relationship Advocate
Fidelity Investments
07.2022 - 09.2023
Carpentry Assistant
M.G. Hall Contractors
06.2021 - 08.2021
Bachelor of Arts - Communication
University of Massachusetts Amherst