Owen Toler
Bracey,VA
Summary
Savvy computer technician experienced in troubleshooting computer hardware and software issues in business and customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
21
21
years of professional experience
Work History
IT Specialist/Administrative Assistant
Tanglewood Shores Golf and Country Club
03.2022 - 11.2023
- Tanglewood Information Technology specialist responsible for network troubleshooting, system administration, configuring web applications, hardware upgrades, software installation and upgrades, video surveillance systems, and all applicable maintenance.
- Installed and maintained multiple IP-based security cameras.
- Installed WIFI and LTE extenders to cover all Tanglewood clubhouse property and extend coverage to the mail room for use with IP security cameras.
- Installed multiple shared network laser printers and replaced all computers to modernize operations and minimize costs.
- Upgraded point of sale software twice and networked all computers and handheld devices to integrate with Quickbooks.
- Created new customer and inventory database.
- Wrote procedural and troubleshooting manuals for all technology-based pool equipment.
- Responsible for training all clubhouse employees hired.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answers phone calls, delivers messages greets visitors, signs in golfers, swimmers, recreation area visitors, uses cash register while managing it all with efficiency and quality service.
- Restocks supplies and places orders to maintain adequate stock levels.
Plant Logistics Manager
Buggs Island Telephone Cooperative
02.2011 - 06.2013
- Responsible for procuring consumables for field technicians utilizing Elations Financials accounting system
- Conducted inventory audits to ensure accuracy and conducted inventory adjustments to the corresponding accounting fields in Elations Financials
- Created new inventory categories and items in Elations Financials and coded them to the correct accounting fields
- Cut overall field inventory cost by 15%
- High-level user of Elations; a financial program for the communications industry
- Conducted audits, inventory reconciliation, coded new inventory items, and attributed correct field codes to current project costs
- Purchased inventory regularly in excess of $20,000, coded to correct Elations Financials account and warehouse
- Created purchase orders based on correct field and account and created purchase receipts reflecting correct cost account in Elations Financials
- Procured warehouse storage space and negotiated per foot cost.
Marketing Analyst
Buggs Island Telephone Cooperative
02.2011 - 06.2013
- Responsible for procuring resellers for company’s 15 county wireless broadband system.
- Wrote marketing plan for NTIA government grant that covered a 15 county area with a population of over 300,000.
- Implemented marketing plan on a strict budget to attain a solid customer base.
- Responsible for projecting future subscription rates and revenue forecasting for the entirety of the wireless system.
Computer Repair Manager
Buggs Island Telephone Cooperative
04.2008 - 02.2011
- Repaired desktop and laptop computer systems.
Installed in-house and on-site network systems. - Wrote computer repair procedural manual for all computer repair technicians.
- Wrote installation and troubleshooting manuals for DSL modems and home routers for field technicians and customer service representatives.
- Wrote installation manual on Cisco VOIP router utilizing third-partner VOIP services. Manuals covered expected QOS, outlined the differences between traditional POTS lines and VOIP, and provided comprehensive troubleshooting procedures.
- Wrote telephone, DSL, VOIP, and LAN wireless programming and troubleshooting guides for third-party, night-rotation help desk.
Retail Logistics Manager
Buggs Island Telephone Cooperative
04.2008 - 02.2011
- Retail stores logistics manager responsible for inventory, pricing, and accounting procedures.
- Utilized Elations Financials to create product categories, item
codes, and establish retail pricing. - Performed regular inventory counts and audits to maintain inventory level accuracy and consolidate with Elations Financials.
- Eliminated poorly performing categories and established new product lines as the market evolved.
Network Technician
Buggs Island Telephone
08.2006 - 04.2008
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Analyzed work orders and took appropriate action for resolution.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, and VoIP applications.
- Conducted regular preventative maintenance on telecom systems, improving system reliability.
- Installed and configured new devices and system components.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Went "On Call" bi-weekly and resolved all outstanding trouble tickets.
Consultative Sales Specialist
Radio Shack
08.2005 - 05.2006
- Technology sales specialist in a commission-based environment
- Responsible for knowing the working, selling, and installation of all technology products including cellular phones, computer peripherals, electronic components, and Dish Network.
Sales Floor Technology Manager
Office Max
09.2002 - 08.2005
- Provided leadership and support for IT department.
- Lead sales consultant in networking, computer upgrades, peripherals, and software.
- Managed sales team of six floor employees.
- Trained sales team in current technologies and sales strategies.
- Gave expert over-the-phone sales advice on computer, computer peripherals, and network upgrades.
Education
Associate’s Degree - Information Technology
Southside Virginia Community College
Alberta, VA01.2013
Completion of Cisco Networking Program -
Southside Virginia Community College
Keysville, VA01.2011
Bachelor of Science - Business Administration
Old Dominion University
Norfolk, VA01.2009
Skills
- Constructed over 50 computers from parts
- Performed maintenance on customer computers to optimize performance
- Installed components and peripherals into both business and home computers
- Gave expert over-the-phone instructions on computer upgrades and network installation
- Outstanding people skills
- Excellent communication skills both written and oral with the ability to build relationships
- Strong ability to create and present information to all levels of management within an organization
- Excellent presentation skills
- Superb analytical, problem solving, organizational, and leadership capabilities; detail-oriented
- Team player – work well in a group environment
- Excel at performing multiple tasks at one time in a fast-paced and dynamic environment
- Very organized, detail-oriented, and able to handle pressures of deadlines
- Education at both colleges provided solid background in business and information technology
- IT Troubleshooting
- Network Administration
- System Upgrades
References
Contacts available upon request.
Timeline
IT Specialist/Administrative Assistant
Tanglewood Shores Golf and Country Club
03.2022 - 11.2023
Plant Logistics Manager
Buggs Island Telephone Cooperative
02.2011 - 06.2013
Marketing Analyst
Buggs Island Telephone Cooperative
02.2011 - 06.2013
Computer Repair Manager
Buggs Island Telephone Cooperative
04.2008 - 02.2011
Retail Logistics Manager
Buggs Island Telephone Cooperative
04.2008 - 02.2011
Network Technician
Buggs Island Telephone
08.2006 - 04.2008
Consultative Sales Specialist
Radio Shack
08.2005 - 05.2006
Sales Floor Technology Manager
Office Max
09.2002 - 08.2005
Associate’s Degree - Information Technology
Southside Virginia Community College
Completion of Cisco Networking Program -
Southside Virginia Community College
Bachelor of Science - Business Administration
Old Dominion University
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