Owen Wallace
Fairmont,West Virginia
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Cricket Wireless
02.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
American Eagle Outfitters, Inc
08.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
Host
Bob Evans
05.2023 - Current
- Monitored restaurant activity to determine seating and dining flow
- Engaged with guests to maximize satisfaction with food and service
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Put to go orders together/ DoorDash orders
- Would check people out
- Put the new merchandise out on the tables for people to see
- Helped bus tables and ran food to patrons during high-volume periods
- Helped FOH team members, maintaining positive working relationships
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution
Front of House Team Member
Chick-fil-A
08.2024 - 03.2025
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Established welcoming atmosphere by greeting each guest warmly.
Education
High School Diploma -
Fairmont senior high school
07.2025
Skills
- Dining Area Maintenance
- Customer Satisfaction
- High-Volume Dining
- Special Requests and Substitutions
- Safe Food Handling
- Listening Skills
- Excellent people skills
- Problem-solving skills
- Time management
- Teamwork and collaboration
- Customer service
Accomplishments
- National Congress 4-H
- National Citizenship Washington Focus
- Tribal Leadership 4-H
Additional Responsibilities
- Put to go orders together/ DoorDash orders.
- Checked people out.
- Put the new merchandise out on the tables for people to see.
- Helped bus tables and ran food to patrons during high-volume periods.
- Helped FOH team members, maintaining positive working relationships.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.
Personal Information
Title: Sales Associate
Languages
Italian
Limited Working
Certification
- Food Handler's Permit/License- County or city public health departments.
Timeline
Sales Associate
Cricket Wireless
02.2025 - Current
Front of House Team Member
Chick-fil-A
08.2024 - 03.2025
Sales Associate
American Eagle Outfitters, Inc
08.2023 - Current
Host
Bob Evans
05.2023 - Current
High School Diploma -
Fairmont senior high school
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