Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Owen Whitcome

Madison,Wisconsin

Summary

Dynamic and goal-oriented Supervisor with extensive experience at Acoustic Cafe, excelling in staff management and conflict resolution. Proven track record in training employees and enhancing customer satisfaction through effective decision-making and attention to detail. Skilled in cash handling and maintaining a safe, clean environment, ensuring operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Acoustic Cafe
06.2023 - Current
  • Overview daily tasks, ensuring that each task is completed in a timely manner.
  • Ensure that each order is completed in a timely manner and to the customers satisfaction.
  • Maintain a steady and comfortable work environment for all employees working, resolving any conflicts that arise.
  • Count the drawer at the end of the night ensuring that the deposit is secure and that each door to the establishment is locked.
  • Maintain a comfortable environment for each customer within the establishment.
  • Resolving any customer conflicts that occur inside the cafe and enforcing cafe policy.
  • Overview of money handling and the accuracy of order taking on the POS system, allowing for discounts and refunds as need be.



Shift Leader

Dunkin' Donuts
09.2021 - 07.2023
  • Train new employees on various daily tasks.
  • Delegate tasks to employees.
  • Maintain a clean and safe work environment, ensuring that each employee is adhering to safety protocols and other policies.
  • Counting each drawer at the end of the night and ensuring deposit is locked away in the safe at the end of the night.
  • Making sure that each task that needs to be completed is done before leaving at the end of the working shift.
  • Overview of daily cash handling.
  • Resolve customer complaints.
  • Maintaining a smooth drive thru, ensuring that each customer has received order in a timely matter according to company policy.

Education

Bachelor of Science - Psychology

University of Wisconsin, Madison
Madison, WI
05-2028

High School Diploma -

North High School
Eau Claire, WI
05-2024

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Alcohol service
  • Decision-making
  • Policy enforcement
  • Conflict resolution
  • Sandwich making
  • Advanced barista skills
  • Various cleaning skills
  • Attention to detail
  • Complex Problem-solving

Certification

Alcohol service certification in Eau Claire county

Timeline

Supervisor

Acoustic Cafe
06.2023 - Current

Shift Leader

Dunkin' Donuts
09.2021 - 07.2023

Bachelor of Science - Psychology

University of Wisconsin, Madison

High School Diploma -

North High School

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