Owen Williamson
Summary
I am a responsible team leader and collaborator who takes initiative, and I am committed to making a difference every day. I am a bridge builder who excels in establishing positive relationships, and I am a respectful, active listener who effectively communicates with leadership, team members, and customers to keep everyone informed.
Every day brings new opportunities, and I am eager to expand and improve my current skillsets in a fast-paced and challenging environment.
Overview
7
7
years of professional experience
Work History
Associate
Publix
03.2022 - Current
- Identify customer needs and wants to enhance customer experiences and boost sales
- Engaged in friendly conversation with customers to better uncover individual needs.
- Prioritize shift tasks to meet tight deadlines, pitching in to assist others with project duties.
- Train and mentor junior staff on customer service strategies and techniques.
- Maintain relationships with customers to maximize sales opportunities.
- Responsible team leader and collaborator who takes initiative.
- Supporting store leadership by taking seasonal and holiday shifts to meet business needs.
- Manage customer relations through friendly and helpful interactions.
- Recommend complementary purchases to increase customer experience.
- Answer customer questions about products and services, helped locate merchandise, and promoted key items.
- Quick and efficient stocking of merchandise, clearly labeling items, and arranging according product brand, size, etc.
- Utilize customer feedback to improve product offerings.
Crew Leader
Sonic
Huntsville, AL
03.2017 - 08.2022
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Established and enforced policies and procedures to maintain high standards of work.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Cleaned and maintained tools equipment, and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Loaded and unloaded materials onto trucks and trailers.
Skills
- Microsoft Outlook
- Google Docs
- Microsoft Office
- Attention to Detail
- Time Management
- Speech Clarity
- Oral Communication
- Customer Interaction
- Customer Engagement
- Team Cooperation
- Active Listening
- Responsible
- Respectful
Education
Bachelor of Arts - History
University of North Alabama
Florence, AL05.2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Associate
Publix
03.2022 - Current
Crew Leader
Sonic
03.2017 - 08.2022
Bachelor of Arts - History
University of North Alabama
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