OWOLABI BANJO
Chicago,IL
Summary
Results-driven operations specialist with expertise in project management and risk assessment. Proven ability to enhance team collaboration and streamline workflows, ensuring accurate package handling and improved operational efficiency. Detail-oriented professional with a solid background in risk management and customer service. Skilled in conducting thorough assessments and developing strategies to minimize losses, contributing to a safe and efficient operational environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
25
25
years of professional experience
Work History
OPERATIONS PACKAGE HANDLER
FEDEX GROUND
Chicago, Illinois
08.2023 - Current
- Organized warehouse shelves by item type and size for efficient accessibility.
- Attached labels and tags to packages before shipping to ensure accuracy.
- Conducted inventory checks on supplies for seamless package handling operations.
- Maintained clean and safe workspace by following company policies and regulations.
- Assisted team members with loading and unloading tasks as required.
- Loaded and unloaded trucks using hand-truck or cart to facilitate operations.
- Utilized scanners to track parcel information, condition, and receipt.
Caregiver
Restore Home Health Care
Chicago, Illinois
07.2025 - 08.2025
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Provided emotional support to clients during difficult times.
- Supported bathing, dressing and personal care needs.
- Reported concerns to nurse supervisor to promote optimal care.
drive tester Engineer
Telnet Inc
Rockville, , MD
01.2019 - 06.2019
- Highly proficient in XCal.
- Created maps using GIS tools that showed locations where additional cell towers were required.
- Evaluated different types of antennas for installation at various sites according to their radiation patterns and gain levels.
- Implemented scripts to automate routine tasks such as post processing of data collected during drive tests.
- Verified compliance with industry standards by performing periodic audits of radio frequency equipment used in the network.
- Configured hardware components such as spectrum analyzers and mobile phones prior to carrying out tests.
- Monitored system parameters such as signal strength, interference levels. during drive tests.
- Conducted drive test and voice quality measurements using TEMS Investigation software.
- Assessed the quality of service based on KPIs like call drop rate, handover success rate.
- Utilized specialized software applications like MapInfo Pro, MapXtreme, ArcGIS for analysis purposes.
- Performed spectrum analysis for new network installations, identifying optimized frequencies to avoid interference and congestion.
- Coordinated strategic planning with diverse short- and long-range RF networks.
- Set up and operated specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
- Highly proficient in Xcal.
- Performed E911 call testing with two different phones on all sectors.
Head of risks surveyor
Intercontinental Risks and Claims Advisors Ltd
LAGOS, Lagos Nigeria
01.2016 - 11.2018
- Ensured accuracy when using specialized instruments such as levels, transits, and theodolites during surveys.
- Reviewed existing survey information to ensure proper placement of structures or features in relation to boundaries.
- Created and implemented policies and procedures to manage identified risks effectively.
- Identified, assessed, and reported on risk management issues.
- Prepared detailed reports outlining current risk levels, as well as recommended actions for insurance companies.
- Developed strategies to mitigate risk and reduce potential losses.
- Facilitated communication between different teams within the organization regarding risk assessment activities.
- Investigated any incidents related to possible breaches of security or other risks.
- Provided guidance and advice on how to handle high-risk situations appropriately.
- Performed periodic reviews of existing systems, processes, and procedures in order to minimize potential risks.
- Conducted regular reviews of internal controls to ensure compliance with relevant regulations.
- Identified key performance indicators related to risk management objectives.
- Assessed operational activities for potential risks on an ongoing basis.
- Documented findings from audits and investigations into the organization's risk profile accurately and comprehensively.
- Led cross-functional teams in the development of risk management policies and procedures.
- Maintained risk identification programs to reduce potential losses from workers' compensation and general liability insurance issues.
Assistant Head of sales
International Tobacco Company Plc
Lagos, LAGOS, NIGERIA
03.2007 - 12.2011
- Collaborated with marketing team to create promotional materials for target customers.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Identified and developed new markets for products or services.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Maintained accurate records of all transactions between customers and company representatives.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Implemented process changes to streamline sales department workflow.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Resolved customer complaints regarding sales and service.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
Bank Teller
NNBank International Plc
Lagos, lagos, Nigeria
01.2001 - 12.2002
- Educated customers about different types of banking services available at the branch.
- Provided assistance to other tellers during peak business hours as needed.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Maintained accurate records of all financial transactions.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Performed cash handling duties including counting currency, coins and checks.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Developed strong relationships with customers to ensure repeat business.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Maintained confidentiality of bank records, transactions and customer information.
- Reported daily averages and shortages to operations department.
- Received and counted daily inventories of cash, drafts and checks.
- Identified transaction errors when debits and credits did not balance.
Education
Master of Science - Business Administration
University of Maryland Global Campus
Hyattsville, MD05-2025
Google Certification - Project Management
Coursera
381 E Evelyn Ave., Mountain View, CA 94041, USA.12-2021
Certificate of Technical Studies - Coding With HTML, CSS, And JavaScript
International Open Academy
Dublin, Ireland, Uk09-2020
HIGHER NATIONAL DIPLOMA - Insurance And Risk Management
LAGOS STATE POLYTECHNIC
LAGOS STATE, NIGERIA04-2004
High School Diploma -
ILUPEJU COLLEGE ILUPEJU
ILUPEJU, LAGOS, NIGERIA 08-1996
Skills
- Project management
- Risk assessment
- Customer service
- Team collaboration
- Data entry
- Attention to detail
- Flexible and adaptable
- Critical thinking
- Interpersonal communication
- Friendly, positive attitude
- Time management
- Written communication
- Supervision and leadership
- Organizational skills
- Multitasking Abilities
- Team management
- First Aid/CPR
Languages
English
Professional
References
References available upon request.
Timeline
Caregiver
Restore Home Health Care
07.2025 - 08.2025
OPERATIONS PACKAGE HANDLER
FEDEX GROUND
08.2023 - Current
drive tester Engineer
Telnet Inc
01.2019 - 06.2019
Head of risks surveyor
Intercontinental Risks and Claims Advisors Ltd
01.2016 - 11.2018
Assistant Head of sales
International Tobacco Company Plc
03.2007 - 12.2011
Bank Teller
NNBank International Plc
01.2001 - 12.2002
Master of Science - Business Administration
University of Maryland Global Campus
Google Certification - Project Management
Coursera
Certificate of Technical Studies - Coding With HTML, CSS, And JavaScript
International Open Academy
HIGHER NATIONAL DIPLOMA - Insurance And Risk Management
LAGOS STATE POLYTECHNIC
High School Diploma -
ILUPEJU COLLEGE ILUPEJU
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