TAMALA OXLEY
Assistant Manager
BATON ROUGE,LA
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
25
25
years of professional experience
12
12
years of post-secondary education
Work History
Assistant Store Manager
PELICAN PAWN AND JEWELRY
BATON ROUGE, LA
10.2013 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures..
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable loans/sales with high success rate.
Merchandiser Specialist
WALGREENS
BATON ROUGE, LA
08.2009 - 10.2014
- Execute merchandising strategies using visual displays throughout the store, that contributed to 50% sales growth.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Established strong vendor relationships to maintain and support business.
- Conducted regular store audits to verify compliance with company policies.
Communication Officer
LOUISIANA DEPARTMENT OF WILDLIFE AND FISHERIES
BATON ROUGE, LA
06.2007 - 09.2013
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles
- Maintain files of information relating to emergency calls such as personnel rosters, and emergency callout and pager files
- Acted as point of contact for inbound media related calls.
- Built and maintained positive relationships with public by utilizing strategic plans.
Jewelry Manager/Pawnbroker
PELICAN PAWN AND JEWELRY
BATON ROUGE, LA
10.1997 - 06.2007
- Performed store open and close procedures as part of shift responsibilities.
- Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
- Estimated value and gave appraisals of merchandise for prospective clients.
- Increased sales and customer satisfaction through personalized servicing.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Completed 72 Credits Towards A BA in Nursing - Nursing
08.2009 - 05.2015
Medical - Medical Assisting
06.1992 - 05.1993
High School Diploma -
08.1987 - 05.1991
Associate of Science - Social Work
01.2022 - Current
Skills
Problem-solving skillsundefined
Core Competencies Skills
Autonomous problem solving/Customer Relations/Leadership
Timeline
Eastern Gateway Community College - Associate of Science, Social Work
01.2022 - Current
Assistant Store Manager - PELICAN PAWN AND JEWELRY
10.2013 - Current
Southern University And A & M College - Completed 72 Credits Towards A BA in Nursing, Nursing
08.2009 - 05.2015
Merchandiser Specialist - WALGREENS
08.2009 - 10.2014
Communication Officer - LOUISIANA DEPARTMENT OF WILDLIFE AND FISHERIES
06.2007 - 09.2013
Jewelry Manager/Pawnbroker - PELICAN PAWN AND JEWELRY
10.1997 - 06.2007
CAMELOT CAREER COLLEGE - Medical, Medical Assisting
06.1992 - 05.1993
ROBERT E. LEE HIGH - High School Diploma,
08.1987 - 05.1991
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