Oxny Destilus
Port Saint Lucie,FL
Summary
Offering strong interpersonal skills and ability to remain calm under pressure, eager to learn and develop in correctional environment. Brings readiness to quickly assimilate knowledge of correctional procedures and safety protocols. Ready to use and develop conflict resolution and team coordination skills in Correctional Officer role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Correctional Officer
Okeechobee Correctional Institution
01.2024 - Current
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Conducted security checks of inmates and living areas.
Coordinator's Assistant
Atlas Medical
05.2022 - 12.2023
- Gathered and organized materials to support operations.
- Coordinated and scheduled meetings and appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
Delivery Driver Supervisor
Amazon
08.2019 - 09.2021
- Collaborated with management to develop strategies for reducing operational costs while maintaining high-quality service levels.
- Streamlined communication between warehouse, drivers, and customers to ensure accurate and timely deliveries.
- Maintained accurate records of vehicle maintenance logs, driver schedules, and delivery documentation.
- Implemented vehicle inspection procedures to maintain a safe fleet of delivery vehicles at all times.
- Trained new delivery drivers on company policies, safety protocols, and customer service standards.
- Conducted regular performance evaluations for drivers, identifying areas for improvement or additional training as needed.
Customer Service Supervisor
Walmart
10.2015 - 08.2019
- Created customer support strategies to increase customer retention.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Created, prepared, and delivered reports to various departments.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
Education
High School Diploma -
Coral Glades High School
Coral Springs06-2011
Skills
- File and record maintenance
- Trained in defensive tactics
- Customer service
- MS office
- Teamwork and collaboration
- Team leadership
- Adaptability and flexibility
- Multitasking and organization
- Active listening
- Safety and security enforcement
- Handling escalations
- Self-defense tactics
- Inmate supervision
- Restraint techniques
- Search and seizure procedures
- First aid training
- Observation
- Conflict resolution skills
- De-escalation techniques
- Prisoner transport
Certification
- Automated External Defibrillator (AED) Use Certification - National Safety Council.
- HIPPA Compliance
- Certified Corrections Officer (CCO) - American Correctional Association.
- Security Threat Group Management Certificate – Recognized correctional associations or security advisory firms.
- Prison Rape Elimination Act (PREA) Standards Training Certificate - National PREA Resource Center.
- Crisis Intervention Team (CIT) Training Certificate - CIT International.
- Defensive Tactics Certification
- Self-Defense Training Certification
- Firearms Proficiency Certificate
- Chemical Agents Certification
- Use of Force Training Certification
- First Aid Certification - American Red Cross.
- Emergency Response Planning and Implementation Certificate
- DART Certified
- Shotgun (12 gauge)
- EID devices
- Chemical Agents
- Cell Extraction
- Outside Escorts
- Semi-Auto Pistol
- Rapid Response Team (RRT)
Rapid Response Team
Special trained prison officer responsible for responding to disturbances, riots, cell extractions, mass searches, and other situations in prisons that involve uncooperative or violent inmates.
Timeline
Correctional Officer
Okeechobee Correctional Institution
01.2024 - Current
Coordinator's Assistant
Atlas Medical
05.2022 - 12.2023
Delivery Driver Supervisor
Amazon
08.2019 - 09.2021
Customer Service Supervisor
Walmart
10.2015 - 08.2019
High School Diploma -
Coral Glades High School
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