Oyakhilome Omijeh
Arlington,TX
Summary
Highly-motivated and detail-oriented IT Support Engineer with 3+ years experience in providing top notch technical support, troubleshooting issues, networking and ensuring seamless IT operations. with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PC Technician
SMS InfoComm
Grapevine, TX
11.2022 - 12.2023
- Repaired laptops and desktop PCs that had failed due to virus attacks or physical damage.
- Replaced physical damage parts
- Document steps taken in repairs and replacement process
- Troubleshot system before repair and proper disposition of bad parts
- Assembled PCs from component parts, ensuring compatibility between components before installation according to manufacturers guidelines.
- Performed diagnostics, isolated problems, and fixed hardware components by testing and exchanging to ensure functionality.
- Configured network settings for local area networks and wide area networks.
- Ensure accurate inventory of all IT hardware and replacement of IT equipment & spare parts
IT Support Engineer
Segment Network
Arlington, TX
04.2020 - 08.2022
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Connecting system,networks, printers and all IT device together for seamless operation
- Maintain comprehensive and up-to-date documentation of IT-related problem solution
- Document incident reports ans preventive safety plans.
- Evaluated existing networks against industry best practices for security purposes.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Provide daily on-site IT support to ensure all IT devices, including PCs and printers, are operational and regularly updated
- Diagnose and resolve hardware and software issues promptly and efficiently to ensure seamless operations at manufacturing site.
- Maintained inventory records of all hardware components within the organization's network.
- provide safe system handling and maintenance for client and users
IT Support Specialist
Femsi communications
Dallas, TX
06.2018 - 03.2020
- Configured workstations, networks, servers and printers for end users.
- Developed procedures for installation, configuration and testing of IT products.
- Resolved network connectivity issues with routers and switches.
- Identified problems in printers, scanners and networking hardware devices
- Provided technical support to staff and users
- Installed software applications, system upgrade.
- Conduct training and awareness section for staff and users
Computer Repair Technician Intern
Dee World
Ozoro, Delta
05.2016 - 01.2018
- Assisted in diagnosing computer problems and providing technical support.
- Installed and tested hardware components, such as motherboards, processors, memory modules, hard drives, optical drives and video cards.
- Created detailed reports outlining all work performed.
- Set up new computers by connecting peripherals such as printers, scanners and external storage devices.
- Upgraded operating systems with latest security patches and updates.
- Configured networks for small businesses by setting up routers and switches.
- Proper use of tools for repairs
Education
IT Certification - IT Support
Dogaldo Generations
Dallas12-2022
Computer Engineering Technology
Delta State College
Ozoro, Nigeria08-2016
GED -
Zenith Royal
Nigeria06-2008
Skills
- Software Installation and Software Updates
- System Diagnostics, maintenance and repairs
- Software Updates and Debugging
- Technical Support
- User Training
- Network upgrade: TCP/IP, DNS, DHCP
- Security Protocols and IT Security
- Hardware Installation
- LAN/WAN
- Proper
- Safe repair tools and component handling
Certification
- GED 2008, Zenith Royal College
- College Degree in computer engineering, Delta State College Ozoro 2016, 3.45 GPA.
- IT Support Specialist, Generation Dolgardo Dallas Texas Campus 2022
- Google IT Support, 2022
- P.T.I Certification : Ms sword. excel, powerpoint and outlook
ACHIEVEMENTS
- Created a better team environment among staff
- Improved system security awareness among staffs and users
- Developed a check partner on system disposition of bad parts
- Created a safety environments for system users
- ITSS certification completed
- ITSS Google certifications completed
- CompTIA IT Fundamentals course completed
- CompTIA A+ course completed
References
References available upon request.
Timeline
PC Technician
SMS InfoComm
11.2022 - 12.2023
IT Support Engineer
Segment Network
04.2020 - 08.2022
IT Support Specialist
Femsi communications
06.2018 - 03.2020
Computer Repair Technician Intern
Dee World
05.2016 - 01.2018
IT Certification - IT Support
Dogaldo Generations
Computer Engineering Technology
Delta State College
GED -
Zenith Royal
- GED 2008, Zenith Royal College
- College Degree in computer engineering, Delta State College Ozoro 2016, 3.45 GPA.
- IT Support Specialist, Generation Dolgardo Dallas Texas Campus 2022
- Google IT Support, 2022
- P.T.I Certification : Ms sword. excel, powerpoint and outlook
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