OYINKONSOLA SONUGA-OYE
San Antonio,TX
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Operations Associate
Capital Group
San Antonio, TX
03.2024 - Current
- Set up new accounts and handled incoming contributions and account requests.
- Support regulatory audits and compliance reviews by gathering documentation and validating account records.
- Partner with advisors, custodians, and internal stakeholders to facilitate account transfers and service requests.
- Track daily workloads and prioritized requests to meet service level deadlines.
Mutual Funds Investment Processor
Randstad Contracted by Capital Group
San Antonio, TX
11.2022 - 03.2024
- Processed asset movement transactions such as transfers, contributions, distributions, and account funding requests.
- Maintained detailed records and updated customer information across multiple systems.
- Collaborated with cross-functional teams to improve workflows and enhance the overall client experience.
- Researched and resolved account discrepancies, documentation issues, and processing exceptions.
Service Operations Coordinator
Maggiano’s Little Italy
San Antonio, TX
08.2022 - 12.2022
- Monitored supply orders, optimizing procurement timelines and maintaining inventory levels.
- Implemented training programs for new staff, enhancing team performance and service quality.
- Acted as a point of contact for internal and external communications, handling inquiries, resolving issues, and supporting cross-functional teams.
- Oversaw staff scheduling for front-of-house and kitchen teams, monitored attendance, while maintaining proper staffing levels and adherence to labor regulations.
Education
Bachelor of Science - Biochemistry
The University of Texas At San Antonio
San Antonio, TX05-2022
Certification
- Retirement Plan Fundamentals, ASPPA - Obtained May 2025
- QKA,ASPPA-In progress
Timeline
Client Operations Associate
Capital Group
03.2024 - Current
Mutual Funds Investment Processor
Randstad Contracted by Capital Group
11.2022 - 03.2024
Service Operations Coordinator
Maggiano’s Little Italy
08.2022 - 12.2022
Bachelor of Science - Biochemistry
The University of Texas At San Antonio