Oyinlola FowowE
CALUMET CITY,IL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operations Team Lead
Walmart
12.2022 - Current
- Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
- Assisted upper management in developing long-term strategic plans for departmental growth and success.
- Created comprehensive training materials designed specifically to enable seamless onboarding of new team members and maintain consistency in operational standards.
- Analyzed department metrics and performance and reported findings to management.
- Collected, arranged, and input information into database system.
Digital Team Lead
Walmart
07.2021 - 09.2022
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Increased customer satisfaction by ensuring timely completion of customers orders.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Department Manager
Walmart
07.2019 - 07.2021
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Maximized productivity and profitability by balancing sales and expenses
- Developed empowering employee culture focused on equipping employees to independently meet customer needs
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Customer Service Associate
Walmart
05.2017 - 07.2019
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Improved operational efficiencies while managing customers’ requests, store inventory, transactions, new purchase orders and pricing needs
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
- Energized and motivated in performing sales floor activities including merchandising and selling
- Described and explained details about the product options to inform customers and guide purchasing decisions.
Teacher's Aide
Restoration Ministries
08.2014 - 05.2017
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Supported classroom activities, including tutoring, grading homework and reviewing exams.
- Assisted teachers with supervision and care of group of 15-40 children.
- Supervised students on field trips for safety and proper behavior in public settings.
- Completed daily reports on attendance and disciplinary performance.
Education
Associate of Science Degree - Science
South Suburban College
South Holland, IL05.2018
High School Diploma -
T.F North
Calumet City, IL05.2014
Skills
- Data Analysis
- Continuous Improvement
- Customer Service
- Time Management
- Decision Making
- Microsoft Office Suite
Timeline
Operations Team Lead
Walmart
12.2022 - Current
Digital Team Lead
Walmart
07.2021 - 09.2022
Department Manager
Walmart
07.2019 - 07.2021
Customer Service Associate
Walmart
05.2017 - 07.2019
Teacher's Aide
Restoration Ministries
08.2014 - 05.2017
Associate of Science Degree - Science
South Suburban College
High School Diploma -
T.F North
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