Oziel Fernandez
Marzonoventacinco .co
Palmetto,FL
5
years of professional experience
Guest services professional with proven track record of delivering exceptional customer experiences. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, effective communication, and problem-solving. Reliable and flexible with changing needs, ensuring smooth operations and customer satisfaction.
Work History
Beauty Advisor
11 Months- Recommended skincare, makeup, and fragrance products based on customer needs and preferences.
- Processed transactions accurately at register or POS systems while maintaining strong service standards.
- Supported sales goals by promoting loyalty enrollment and add-on product selections and credit card applications .
- Managed organized, visually appealing product display to support customer interest and engagement.
- Guest services etiquette
Personal Assistant to the Owner
3 Years 9 Months- Managed owner's calendar, appointments, and travel arrangements with strict attention to changing priorities.
- Coordinated correspondence, follow-ups, and confidential communications across internal and external stakeholders.
- Organized meetings, prepared agendas, and documented action items to support timely decision-making.
- Anticipated owner needs, resolved scheduling conflicts, and adapted plans to shifting demands.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Front of Store Attendant
2 Years 5 Months- Replenished shelves and backroom inventory to maintain accurate stock levels and organized sales floors .
- Collected shopping carts from parking lot and cart corrals to maintain clear, accessible storefront areas
- Sanitized cart handles and high-touch surfaces to support customer safety and store cleanliness
- Assisted customers with carry-outs and cart retrieval, providing courteous service throughout store visits
Front Desk Receptionist
1 Year 10 Months- Managed multi-line phone coverage and routed inquiries to appropriate staff members.
- Greeted visitors and maintained professional front desk environment.
- Scheduled appointments and coordinated calendar changes for office staff.
- Handled incoming and outgoing mail, deliveries, and correspondence accurately.
- Maintained reception records, contact lists, and confidential client information.
Education
- Criminal Justice
Skills
Phone etiquette
Organization and multitasking
Cash handling
Team collaboration
Guest relationship building
Fast learning
Hard working
Guest etiquette
Referrals
Ulta beauty sales floor manager
Jill kapuista (630) 631-2543
Sweetn co. Owner
Michelli Gonzales (213) 369-9923
Timeline
Beauty Advisor
Ulta Beauty
11.2025 - CurrentRead More
Personal Assistant to the Owner
Marzonoventacinco .co
01.2023 - CurrentRead More
Front of Store Attendant
Target
09.2022 - 02.2025Read More
Front Desk Receptionist
Skylingual Llc
07.2021 - 05.2023Read More
State College of Florida
from Criminal Justice
Read More