Ozlem Ozzy Sener
Aberdeen,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level owner position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Owner
PRO CLEANING SERVICE, LLC.
2020.02 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Developed a high-performing team through effective recruitment, training, and performance management.
Dining Room Manager
PATS PIZZA
2010.01 - 2020.02
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
Education
Bachelor of Science - History
Istanbul University
Istanbul/ Turkey06.2000
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Relationship Building
- Work Planning and Prioritization
- Business Planning
- Employee Training
- Project Management
- Issue Resolution
- Social Media Marketing
- Staff hiring
Certification
CLEANING BUSINESS OWNER, IAP CAREER COLLEGE
- IAPO/ INTERNATIONAL ASSOCIATION OF PROFESSIONAL CLEANING BUSINESS OWNERS
- OSHA/ 10 HOURS GENERAL INDUSTRY COURSE
- CPR/AED AMERICAN HEALTH CARE ACADEMY
- AMERICAN HOME INSPECTION TRAINING
Timeline
Business Owner
PRO CLEANING SERVICE, LLC.
2020.02 - Current
Dining Room Manager
PATS PIZZA
2010.01 - 2020.02
Bachelor of Science - History
Istanbul University
CLEANING BUSINESS OWNER, IAP CAREER COLLEGE
- IAPO/ INTERNATIONAL ASSOCIATION OF PROFESSIONAL CLEANING BUSINESS OWNERS
- OSHA/ 10 HOURS GENERAL INDUSTRY COURSE
- CPR/AED AMERICAN HEALTH CARE ACADEMY
- AMERICAN HOME INSPECTION TRAINING
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