Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ozzie Days

Houston,TX

Summary

An experienced leader with a background in executional excellence and customer service. Seeking to leverage leadership and analytical expertise in a position related to experience within the employment industries.

Overview

8
8
years of professional experience

Work History

Process Assistant - Quality

Amazon CLT4
Charlotte, NC
03.2018 - Current
  • Facilitates training of new hires, and retrains on tenured associates to bridge gap on performance closer to expectations
  • Audits associates on proper picking and inventory control mechanisms, then coach on any necessary points
  • Improved quality within the FHN team in regards to pick errors by 12% during Q2 2023
  • Assisted in development of standard work checklist for managers to incorporate a focus on quality as well as productivity
  • Leads segments during daily sync meeting with the CAP department that help drive down defects and improve overall cost.

Retail Sales Associate

JAXWIRELESS
Jacksonville, FL
06.2017 - 03.2018
  • Led a portion of the local marketing efforts to solicit new business
  • Collaborated with team members on maintaining vibrant store appearance, inventory controls, and cash management
  • Exceeded monthly revenue goals 5 months in a row by adding new accounts, maximizing current accounts, and exceeding quality metrics
  • Oversaw customer service activations, changes in accounts, and followed up with any discrepancies on billing.

Financial Representative

Convergys
Tampa, FL
11.2016 - 06.2017
  • Evaluated customer’s product needs and made necessary recommendations based on offerings
  • Completed over 30 service investigations and reports for fraudulent activity
  • Stepped in to supervisory capacity during absences in leadership
  • Coordinated daily work flow to each department and balanced it based on needs.

Education

High School Diploma -

Mandarin High School
Jacksonville, FL
06.2012

Skills

  • Quality
  • Leadership
  • Business Process Improvements
  • Collaboration
  • Microsoft Excel
  • Communication
  • Strategic Planning
  • Training

Timeline

Process Assistant - Quality

Amazon CLT4
03.2018 - Current

Retail Sales Associate

JAXWIRELESS
06.2017 - 03.2018

Financial Representative

Convergys
11.2016 - 06.2017

High School Diploma -

Mandarin High School
Ozzie Days
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