An experienced leader with a background in executional excellence and customer service. Seeking to leverage leadership and analytical expertise in a position related to experience within the employment industries.
Overview
8
8
years of professional experience
Work History
Process Assistant - Quality
Amazon CLT4
Charlotte, NC
03.2018 - Current
Facilitates training of new hires, and retrains on tenured associates to bridge gap on performance closer to expectations
Audits associates on proper picking and inventory control mechanisms, then coach on any necessary points
Improved quality within the FHN team in regards to pick errors by 12% during Q2 2023
Assisted in development of standard work checklist for managers to incorporate a focus on quality as well as productivity
Leads segments during daily sync meeting with the CAP department that help drive down defects and improve overall cost.
Retail Sales Associate
JAXWIRELESS
Jacksonville, FL
06.2017 - 03.2018
Led a portion of the local marketing efforts to solicit new business
Collaborated with team members on maintaining vibrant store appearance, inventory controls, and cash management
Exceeded monthly revenue goals 5 months in a row by adding new accounts, maximizing current accounts, and exceeding quality metrics
Oversaw customer service activations, changes in accounts, and followed up with any discrepancies on billing.
Financial Representative
Convergys
Tampa, FL
11.2016 - 06.2017
Evaluated customer’s product needs and made necessary recommendations based on offerings
Completed over 30 service investigations and reports for fraudulent activity
Stepped in to supervisory capacity during absences in leadership
Coordinated daily work flow to each department and balanced it based on needs.
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