Phyllis A. Batts

Organized Lead Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.

High-performing manager with more than 30 years of healthcare experience in hospice , home-care facilities, hospitals, medical office environments, and skilled nursing facilities Efficient and skilled in tackling administrative tasks, scheduling appointments, and Staff shift schedules , preparing patient charts .Planning , coordinating, directing, and programming a Dementia Care unit. Professionally trained with experience ensuring exacting standards of culturally competent care for a wide variety of patients with diverse needs.

Halcyon Hospice - Dual position

Lead Administrative Assistant / Volunteer Coordinator, 09/01/23, 03/01/25, Answering phones, emails, and directing inquiries., Maintaining organized filing systems (physical and electronic)., Managing calendars, scheduling appointments and meetings., Preparing and distributing correspondence, reports, and presentations., Handling incoming and outgoing mail, faxes, and emails., Maintaining office supplies and equipment., Assisting with event planning and coordination., Performing basic bookkeeping tasks., Identify and recruit compassionate and reliable volunteers., Conduct interviews and background checks., Promote hospice volunteer opportunities within the community., Develop and deliver comprehensive training programs for volunteers., Ensure volunteers are well-prepared to support patients, families, and the overall hospice program., Provide ongoing support and mentorship to volunteers., Assign volunteers to appropriate roles and tasks based on their skills, interests, and the needs of patients and families., Supervise and evaluate volunteer performance., Address any issues or concerns that arise., Maintain accurate records of volunteer activities and hours., Serve as a liaison between volunteers, patients, families, and hospice staff., Collaborate with other hospice staff to develop and implement volunteer programs., Participate in hospice interdisciplinary team meetings., Prepare reports and maintain records as required., Attend in-service programs and present in-services as assigned., Participate in community outreach activities to promote the hospice volunteer program., Ensure compliance with hospice policies and procedures.