Pablo Aquino

• Efficiently handled cash transactions and accurately processed payments using POS system

• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation

• Implemented upselling strategies resulting in an increase in average check size by XX%

• Organized special events such as themed nights or live music performances to attract new customers

• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations

• Skillfully prepared and served a wide range of cocktails, beer, and wine in a fast-paced, high-volume environment.

• Delivered exceptional customer service to ensure guest satisfaction and loyalty.

• Efficiently managed multiple drink orders during peak hours, maintaining accuracy and speed.

• Operated and maintained a clean and organized bar station, adhering to health and safety regulations.

• Upsold premium beverages and promoted daily specials, driving increased revenue.

• Trained and mentored new bar staff to ensure consistency in service quality.

• Collaborated with kitchen and waitstaff to ensure seamless operations and timely service.

• Monitored and replenished inventory, minimizing waste and ensuring stock availability.

• Handled cash, credit card transactions, and bar tabs accurately, balancing daily sales reports.

• Resolved customer complaints promptly and professionally to maintain a positive dining experience.

• Verify and restock bar inventory, including alcoholic and non-alcoholic beverages, syrups, garnishes, and other supplies.

• Thoroughly clean and sanitize bar surfaces, glassware, utensils, and equipment.

• Slice fruits, prepare garnishes, and set them up for easy access during service.

• Organize the batches by labeling them and categorize them by the type of liquor.

• Ensure the batches for the bar are up to date by constantly checking the date on the label.

• Clean the work station, take out the trash and wash all the equipment for the next person.

• Stocked shelves with ingredients needed to make coffee drinks.
• Brew espresso shots.
• Steam and froth milk for lattes, cappuccinos, and other espresso-based drinks.
• Brew drip coffee.
• Provide excellent customer service by being friendly and attentive.
• Answer customer questions about the menu.
• Monitor inventory of coffee beans, milk, syrups, and other supplies.
• Follow standardized recipes for coffee beverages and food items.
• Ensure consistency in taste and presentation.

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• Delivering food orders from the kitchen to the correct tables in a timely manner.
• Ensuring accuracy and completeness of each order before delivering to customers.
• Clearing and resetting tables promptly after guests leave to ensure a clean and welcoming dining environment.
• Preparing tables for new guests by setting up linens, flatware, and glassware.
• Assisting servers in delivering beverages and appetizers to tables.
• Refilling water glasses and other beverages as needed throughout the meal.
• Removing used dishes, utensils, and glassware from tables to maintain a tidy dining area.
• Collaborating with servers and kitchen staff to maintain smooth communication and efficient service.
• Assisting in maintaining the overall cleanliness and organization of the dining area.
• Communicating with the kitchen regarding any special requests or modifications to orders.

• Wiped down and cleaned chairs, booths, and highchairs.
• Coordinated with the kitchen to manage the flow of dishes and optimize service efficiency.
• Maintained table settings by removing courses, replacing utensils, and refilling beverages.
• Provided quick and efficient clearing of tables between courses.
• Replenished napkins, condiments, silverware and glassware as needed.
• Delivered food orders to tables in a timely manner according to company standards.