Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Pablo Carmona

Ridgefield,CT

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Walgreens
Ridgefield, CT
05.2022 - 01.2023
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Compiled daily sales reports for management review.
  • Kept work area neat, clean, and well-stocked at all times.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Excelled in exceeding daily credit card application goals.
  • Answered phone calls from customers promptly and courteously.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Supported sales team members to drive growth and development.
  • Educated customers on special pricing opportunities and company offerings.

Administrative Assistant

School of Rock
Ridgefield, CT
02.2018 - 03.2020
  • Answered questions from customers regarding products and services offered by the company.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Coordinated and supervised students to ensure a smooth and organized schedule

Front-end Customer Service

Planet Pizza
Ridgefield, CT
11.2016 - 06.2017
  • Operated telephone switchboards and systems to advance and complete connections.
  • Assisted customers with account information, billing inquiries, order changes, and general questions.
  • Processed high-volume orders with meticulous accuracy, ensuring adherence to complex pricing structures and menu specifications. Maintained a [percentage] error-free rate in cash handling and order fulfillment.
  • Juggled multiple tasks in a fast-paced environment, prioritizing customer orders, managing cash flow, and collaborating with kitchen staff to ensure timely food preparation

Education

Bachelor of Arts - Communications

University of Connecticut
Storrs, CT
05-2034

Skills

  • Inbound and Outbound Calling
  • Team Collaboration
  • Regulatory Compliance
  • Clerical Support
  • Computer: Microsoft Word, Microsoft Excel, PowerPoint; Google Slides, Google Sheets
  • Appointment Scheduling
  • Problem Resolution
  • Sales Closing
  • Inventory Control
  • Public speaking
  • leading projects

Accomplishments

Eagle Scout I Boy Scout Troop 116

  • Spearheaded the construction of raised flower bed managing volunteers, and overseeing the project's 3-month transformation. This impactful initiative enhanced the learning environment and garnered community recognition.
  • Led the planning and construction of a project for the local elders home, drafting detailed plans and coordinating volunteer teams to complete tasks efficiently. Through meticulous project management and risk mitigation, I ensured a successful and impactful outcome.
  • Promoted community engagement through effective communication: Regularly presented troop initiatives and achievements to large audiences at local events. My clear and persuasive public speaking contributed to a increase in membership and secured support for future projects.

Timeline

Customer Service Associate

Walgreens
05.2022 - 01.2023

Administrative Assistant

School of Rock
02.2018 - 03.2020

Front-end Customer Service

Planet Pizza
11.2016 - 06.2017

Bachelor of Arts - Communications

University of Connecticut

Similar Profiles

CREATE PROFILE
Pablo Carmona