I am an ambitious and responsible professional who approaches every challenge with determination and a positive attitude. My extensive management background has strengthened my leadership, communication, and problem-solving skills. I am passionate about continuous learning and committed to ongoing personal and career development.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Work History
Operations Manager
PIA Construction & Consulting | 2024 - Current
Oversee day-to-day remote operations for a construction company, ensuring projects, administrative functions, and business activities run efficiently and according to company goals.
Coordinate remotely with clients, contractors, subcontractors, vendors, suppliers, and internal teams to support projects from planning through completion.
Manage project schedules, deadlines, deliverables, and operational priorities while identifying potential delays and implementing solutions.
Monitor project progress and maintain consistent communication with field teams and management to ensure projects remain on schedule and within established expectations.
Review estimates, proposals, contracts, invoices, purchase orders, and project documentation to support accurate financial and operational management.
Conduct virtual meetings and maintain ongoing communication with project teams, clients, and business partners to provide updates, resolve issues, and maintain accountability.
Support budgeting, purchasing, scheduling, and administrative operations while maintaining accurate records and documentation.
Build and maintain strong professional relationships with clients, vendors, contractors, and employees through effective remote communication and follow-through.
Identify operational challenges and develop practical solutions to improve workflow, productivity, and project coordination.
Ensure remote operations and project activities align with company policies, contractual requirements, quality expectations, and safety standards.
Licensed Real Estate Agent
1 Year
Real Broker | 01.2023 - 01.2024
Assist buyers and sellers with real estate transactions, including marketing properties and preparing purchase and closing documents. Coordinate with escrow, lenders, and inspectors to ensure all contract terms are met and transactions close smoothly and on time.
Operations Manager
9 Years
Macerich; Atlas Park Mall | 01.2013 - 01.2022
Operations Manager with experience overseeing daily commercial property operations and collaborating with Property Management, Leasing, Security, Marketing, and Tenant Coordination teams to support efficient operations and tenant satisfaction. Managed multiple million-dollar capital projects, including vendor coordination, contracts, bid summaries, and invoice approvals using Unifier and Oracle. Supervised tenant build-outs and construction projects while leading pre-construction meetings and ensuring projects were completed on time and within operational standards.
Account Manager
2 Years
Macerich; Queens Center Mall | 01.2011 - 01.2013
Supervise daily mall security operations to ensure a high level of service quality, safety, and compliance with site standards. Recruit, train, and develop security staff to maintain effective site operations and performance. Provide ongoing leadership and guidance to ensure the center consistently meets client and company expectations. Coordinate support services to achieve operational efficiency across financial, customer service, and facility management goals.