Pablo Ceniceros
San Diego,CA
Summary
Dynamic and results-driven healthcare operations leader with over a decade of progressive experience at Scripps Health. Proven track record in driving clinic efficiency, leading cross-functional teams, and implementing strategic process improvements that enhance patient experience and operational performance. Known for developing high-performing teams, optimizing resource utilization, and leading with empathy and accountability. Skilled in aligning day-to-day operations with organizational goals to deliver exceptional patient-centered care. Passionate about cultivating strong partnerships, mentoring emerging leaders, and contributing to system-wide excellence.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Supervisor, Clinic Operations
Scripps Health
08.2022 - Current
- Led daily clinic operations for a high-volume specialty care department, overseeing 20+ clinical and administrative staff across scheduling, patient flow, and frontline service delivery.
- Spearheaded process improvement initiatives—including technician coverage optimization and inter-site resource sharing—that improved patient throughput and increased operational efficiency by 15%.
- Resolved complex patient and provider concerns with a focus on service recovery, resulting in improved Press Ganey satisfaction scores and stronger patient retention.
- Coached and developed frontline staff through individualized performance plans and real-time feedback, reducing call-out rates and increasing team engagement.
- Partnered with cross-functional teams and leadership to align staffing models with budget goals and patient demand, contributing to overall department performance and system-wide initiatives.
Supervisor, Clinic Operations
Scripps Coastal Medical Center
10.2020 - 08.2022
- Directed daily operations for a busy multi-specialty outpatient clinic, leading administrative and clinical support staff while aligning workflows with organizational performance goals.
- Implemented structured staff training and mentorship programs, enhancing performance consistency and preparing high-potential employees for internal promotions.
- Developed and maintained scheduling strategies that optimized provider capacity and reduced patient wait times, contributing to improved access to care.
- Collaborated with department leadership to refine patient intake and throughput processes, increasing patient volume capacity without compromising care quality.
- Championed a culture of accountability and service excellence, leading to a measurable improvement in patient satisfaction scores during a critical period of operational transition.
Scheduling Specialist, Lead
Scripps Health
12.2017 - 08.2020
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Prepared detailed reports daily on updates to project specifications, progress, identified conflicts and team activities.
- Assessment of employee skills and knowledge regularly, providing hands-on training and mentoring to individuals.
- Maintained 98% timely initiation of care of new patients within 48 hours of receiving a referral.
- Trained new scheduler's by relaying information on company procedures, safety requirements and timeliness and delivered constructive criticism upon completion of job tasks.
- Took on additional job duties, including process improvements and working overtime during unexpected absences, resulting in meeting project target date.
- Assisted various departments with change by communicating new improvement plans and expectations.
Scheduling Specialist
Scripps Health
04.2014 - 12.2017
- Set up and updated patient charts with latest information.
- Called patients and clinicians to coordinate schedules and set appointments.
- Documented calls and appointments using Netsmart.
- Provided detailed information about home health services and requirements.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maximized clerical staff productivity by reorganizing training program and effectively supervising five employees.
Patient Service Representative, II
Scripps Health
03.2013 - 04.2014
- Worked with hospice patients and families to understand needs and provide proper care and/or service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for clients & visitors.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
Customer Service Advocate
San Diego Hospice
03.2012 - 03.2013
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
- Explained plans for treatment and payment options.
Pharmacy & Medical Supply Technician
San Diego Hospice
07.2011 - 03.2012
- Reviewed order slips, picked products and staged merchandise to be shipped.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Completed physical inventory counts each Wednesday.
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
Education
High School Diploma -
James A. Garfield Senior High School
San Diego, CABachelor of Science - Public Health
National University
La Jolla, CA02.2022
Skills
- Performance improvement
- Data analysis
- Schedule coordination expertise
- Workflow planning
- Collaborative Leadership
- Value by Design experience
- Customer relations skills
- Operations monitoring
- Employee Evaluation
- HCHB Superuser
- Client Scheduling
- Lean experience
Accomplishments
- Values in Action recipient 2016
- Scripps Employee 100 Alumni
- CPAR - Certified Patient Access Rep
- CRCL - Certified Revenue Cycle Leader (Cert in Progress)
Certification
- Project Management, Google - May 2024
Timeline
Supervisor, Clinic Operations
Scripps Health
08.2022 - Current
Supervisor, Clinic Operations
Scripps Coastal Medical Center
10.2020 - 08.2022
Scheduling Specialist, Lead
Scripps Health
12.2017 - 08.2020
Scheduling Specialist
Scripps Health
04.2014 - 12.2017
Patient Service Representative, II
Scripps Health
03.2013 - 04.2014
Customer Service Advocate
San Diego Hospice
03.2012 - 03.2013
Pharmacy & Medical Supply Technician
San Diego Hospice
07.2011 - 03.2012
High School Diploma -
James A. Garfield Senior High School
Bachelor of Science - Public Health
National University
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