Pablo Ceniceros
Scripps Health
San Diego,CA
14
years of professional experience
1
Certificate
Dynamic and results-driven healthcare operations leader with over a decade of progressive experience at Scripps Health. Proven track record in driving clinic efficiency, leading cross-functional teams, and implementing strategic process improvements that enhance patient experience and operational performance. Known for developing high-performing teams, optimizing resource utilization, and leading with empathy and accountability. Skilled in aligning day-to-day operations with organizational goals to deliver exceptional patient-centered care. Passionate about cultivating strong partnerships, mentoring emerging leaders, and contributing to system-wide excellence.
Work History
Supervisor, Clinic Operations
4 Years 1 Month- Led daily clinic operations for a high-volume specialty care department, overseeing 20+ clinical and administrative staff across scheduling, patient flow, and frontline service delivery.
- Spearheaded process improvement initiatives—including technician coverage optimization and inter-site resource sharing—that improved patient throughput and increased operational efficiency by 15%.
- Resolved complex patient and provider concerns with a focus on service recovery, resulting in improved Press Ganey satisfaction scores and stronger patient retention.
- Coached and developed frontline staff through individualized performance plans and real-time feedback, reducing call-out rates and increasing team engagement.
- Partnered with cross-functional teams and leadership to align staffing models with budget goals and patient demand, contributing to overall department performance and system-wide initiatives.
Supervisor, Clinic Operations
1 Year 10 Months- Directed daily operations for a busy multi-specialty outpatient clinic, leading administrative and clinical support staff while aligning workflows with organizational performance goals.
- Implemented structured staff training and mentorship programs, enhancing performance consistency and preparing high-potential employees for internal promotions.
- Developed and maintained scheduling strategies that optimized provider capacity and reduced patient wait times, contributing to improved access to care.
- Collaborated with department leadership to refine patient intake and throughput processes, increasing patient volume capacity without compromising care quality.
- Championed a culture of accountability and service excellence, leading to a measurable improvement in patient satisfaction scores during a critical period of operational transition.
Scheduling Specialist, Lead
2 Years 8 Months- Managed schedules, accepted time off requests and found coverage for short shifts.
- Prepared detailed reports daily on updates to project specifications, progress, identified conflicts and team activities.
- Assessment of employee skills and knowledge regularly, providing hands-on training and mentoring to individuals.
- Maintained 98% timely initiation of care of new patients within 48 hours of receiving a referral.
- Trained new scheduler's by relaying information on company procedures, safety requirements and timeliness and delivered constructive criticism upon completion of job tasks.
- Took on additional job duties, including process improvements and working overtime during unexpected absences, resulting in meeting project target date.
- Assisted various departments with change by communicating new improvement plans and expectations.
Scheduling Specialist
3 Years 8 Months- Set up and updated patient charts with latest information.
- Called patients and clinicians to coordinate schedules and set appointments.
- Documented calls and appointments using Netsmart.
- Provided detailed information about home health services and requirements.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maximized clerical staff productivity by reorganizing training program and effectively supervising five employees.
Patient Service Representative, II
1 Year 1 Month- Worked with hospice patients and families to understand needs and provide proper care and/or service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for clients & visitors.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
Customer Service Advocate
1 Year- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
- Explained plans for treatment and payment options.
Pharmacy & Medical Supply Technician
8 Months- Reviewed order slips, picked products and staged merchandise to be shipped.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Completed physical inventory counts each Wednesday.
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
Education
High School Diploma
Bachelor of Science - Public Health
Skills
Performance improvement
Data analysis
Schedule coordination expertise
Workflow planning
Collaborative Leadership
Value by Design experience
Customer relations skills
Operations monitoring
Employee Evaluation
HCHB Superuser
Client Scheduling
Lean experience
Accomplishments
- Values in Action recipient 2016
- Scripps Employee 100 Alumni
- CPAR - Certified Patient Access Rep
- CRCL - Certified Revenue Cycle Leader (Cert in Progress)
Certification
- Project Management, Google - May 2024
Timeline
Supervisor, Clinic Operations
Scripps Health
08.2022 - CurrentRead More
Supervisor, Clinic Operations
Scripps Coastal Medical Center
10.2020 - 08.2022Read More
Scheduling Specialist, Lead
Scripps Health
12.2017 - 08.2020Read More
Scheduling Specialist
Scripps Health
04.2014 - 12.2017Read More
Patient Service Representative, II
Scripps Health
03.2013 - 04.2014Read More
Customer Service Advocate
San Diego Hospice
03.2012 - 03.2013Read More
Pharmacy & Medical Supply Technician
San Diego Hospice
07.2011 - 03.2012Read More
James A. Garfield Senior High School
High School Diploma
Read More
National University
Bachelor of Science from Public Health
Read More